Director of Product Design

at  Talabat

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description

EXPERIENCE DESIGN

Draws on users’ needs, feelings, contexts, and mindsets to design end-to-end experiences within the shopping platform and considers critical monetization and growth products as part of the thinking

• Critical Competencies:
• Guides the build of User Journey Mapping and Service Blueprints within the Shopping and Growth tribe.
• Guides the Emotional Design and Accessibility within the Shopping and Growth products.

Proficiency Level:

• Recognized as a thought leader in experience design within the Product and Engineering Leadership of the Shopping and Growth tribe .
• Advocates for inclusive design and accessibility, mentoring others within the Shopping and Growth tribe.
• Leads and manages teams of senior managers and senior designers, providing guidance and support within the Experience Design domain of the Shopping and Growth tribe.

The Product Design Director for talabat’s Shopping and Growth tribe is a strategic leader responsible for shaping the user experience and driving growth within the product. This role involves leading the design strategy, managing teams of senior managers and designers, innovating solutions to enhance usability and satisfaction, advocating for user-centered design, and collaborating effectively with cross-functional teams to deliver impactful design solutions and business impact.