Director of Program Delivery

at  ICEYE

WHO ARE WE?

ICEYE is the global leader in synthetic aperture radar (SAR) satellite operations for Earth Observation, persistent monitoring, and natural catastrophe solutions; owning and operating the world’s largest SAR constellation. ICEYE is headquartered in Finland and operates from five international locations with more than 700 employees from nearly 60 countries, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.
Our satellites acquire images of Earth at any time – even when it’s cloudy or dark – providing commercial and government partners with unmatched persistent monitoring capabilities. Information derived from our SAR images helps customers make data-driven decisions to address time-critical challenges in various sectors, such as maritime, disaster management, insurance, and finance.
Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values at ICEYE, and contribute to Making the Impossible possible!!

ROLE HIGHLIGHTS:

• Director of Program Delivery
• Espoo preferred, EU remote considered
• Permanent
• Office preferred, Hybrid/remote considered

WHAT IS THE ROLE?

In this position you will report into the Head of Product for ICEYE’s Data Line of Business (LOB). The Data Product organization is responsible for designing, building, and delivering products that enable customer access to ICEYE data services. For ICEYE to be successful these products must deliver an outstanding customer experience. The role of Director of Program Delivery focuses on delivery of ground segment infrastructure, including antenna and image processing systems, that allow customers to directly access the ICEYE constellation imaging capabilities. The Director of Program Delivery will be accountable for end-to-end activities required for a successful delivery of customer infrastructure.

In this role you will be responsible for leading the delivery of customer ground infrastructure. Your accountabilities will include, but are not limited to, the following tasks:

• Inform and influence program capture throughout the full sales cycle, from early business development efforts through contract drafting and negotiations
• Create delivery plans in coordination with the customer and ICEYE engineering staff
• Lead delivery activities with ICEYE staff and 3rd-party providers
• Coordinate with customer technical staff on requirements for IT security, systems interfaces, and physical site integration
• Qualify 3rd-party providers necessary for customer infrastructure delivery, particularly for antennas and related systems. Manage these vendor relationships. Coordinate flowdown between ICEYE customer contracts and ICEYE’s contracts with its vendors
• Create program metrics and KPIs. Facilitate reporting of these metrics and KPIs
• Coordinate and creation of all relevant customer and internal documentation; ensuring quality of all documentation
• Lead internal and customer-facing test and acceptance activities
• Create operations and maintenance (O&M) plans to sustain customer infrastructure after delivery
• Report to senior customer stakeholders on program status
• Report to ICEYE executive staff on program status, financial performance, delivery risks and mitigations
• Create, operationalize, and a plan for continuous improvement in program delivery

Although the position does not currently have direct reports, ICEYE envisions the scope expanding over time to include direct reports. As this happens, you will be responsible for full lifecycle management of these staff, including recruiting, developing, and mentoring program delivery subordinates.
Your success in this role will be evaluated based on successful program delivery. This specifically includes adherence to milestones and budget within an agreed-to scope; customer satisfaction with the program delivery; and quality of collaboration with external and internal stakeholders.