Director of Reliability Services - Europe

at  Signode

Signode, a global leader in packaging solutions, is seeking a dynamic Director of Reliability Services – Europe to lead its combined European service organization, encompassing strapping, wrapping, case sealing, and tool service technician teams.
In this role, you will unify and optimize these teams to deliver cohesive, best-in-class service across the region. Leading a team of Regional Service Managers, you will oversee maintenance, installation, and retrofit services while driving the development and rollout of proactive maintenance solutions to enhance uptime and productivity.

• Reporting to the VP – Reliability Services, this person will also work with other regional service leaders to align programs, offerings, and practices across regions, especially for our multinational customer base.
• Lead and optimize the European service organization, ensuring comprehensive geographic coverage and exceptional customer service.
• Manage and mentor Regional Service Managers responsible for field service technician development and performance.
• Establish a multi-tiered technician team with “Level 1” and “Level 2” roles, enabling efficient and expert service delivery.
• Build a Service Operations team to manage scheduling, remote troubleshooting, and customer support, leveraging digital tools to enhance productivity.
• Oversee training programs to ensure technicians are cross-trained on the full range of Signode products, including strappers, wrappers, hooders, and case sealers.
• Drive performance excellence through metrics such as safety, customer satisfaction, first-time fix rates, response time, and revenue realization.
• Collaborate with marketing to create and roll out equipment lifecycle programs, including scheduled maintenance, audits, health checks, and upgrades.
• Launch a campaign to tag installed equipment and capture critical maintenance data.