Director of Sales

at  Marriott Hotel Huntsville

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent written and verbal communication and interpersonal skills
• Strong analytical skills relative to impact on hotel revenues
• Highly responsible, reliable, and ethical
• Well organized and detail-oriented
• Strong understanding of revenue management principles.
• Ability to multi-task
• Proficiency in Microsoft Office applications
• Previous experience as a Director of Sales required (preferred hospitality industry)
• Ability to travel as needed
• Must have a valid driver’s license and be able to operate a vehicle to meet with clients.

QUALIFICATION STANDARDS:

• Previous experience as a DOS or Sales Manager in the hotel industry is a plus
• High school education is required. College education is preferred.
• Must have prior experience in Sales Manager or Supervisor role.
• Must be able to effectively lead and motivate a team.

ESSENTIAL FUNCTIONS:

• Develop sales goals and strategies and ensure alignment with the brand business strategy.
• Professional and consistent supervision, guidance, coaching, support, resource, monitoring, measuring and fine-tuning of other sales associates per designated and signed job descriptions.
• Ensure each sales associate achieves their individual sales budgets and goals.
• Execute the sales strategy and ensure individual booking goals are met for both self and staff.
• Coach leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property’s financial performance.
• Ensure the development of a strategic account plan for the demand generators in the market.
• Ensure focus is on proactive selling and reactive selling with individual and group goals.
• Determine and develop marketing communication activities, in conjunction with Regional Marketing Communications.
• Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Develop strong partnerships with local organizations to further increase brand/product awareness.
• Review the STAR report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
• Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
• Attend sales strategy meetings to provide input on weekly and overall sales strategy.
• Suggest innovative marketing ideas and proactively develop deployment strategies to continue to grow market share.
• Serve as the sales contact for the General Manager, property leadership team, Regional Sales leaders and current and future guests.
• Serve as hotel authority on sales processes and sales contracts.
• Develop strong community and public relations by ensuring property participation in local, regional and national trade shows and client events.
• Participate in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
• Identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.
• Support the General Manager by coordinating crisis communications.
• Work with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Execute and supports Customer Service Standards and hotel’s Brand Standards.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.Perform other duties, as assigned, to meet business needs.