Director of Service Delivery

at  Na Oiwi Kane

Director of Service Delivery Responsibilities:

• Working with stakeholders to ensure that all service delivery needs are met or exceeded on contracts.
• Managing communication with clients and project teams on contract actions, deliverables, and overall performance management.
• Supporting or leading business development and marketing efforts in coordination with the Director of Strategic Growth and other corporate leadership.
• Leading operational improvements to enhance efficiency and effectiveness.
• Manage existing processes and procedures for operations, contract management, performance management, finance, recruiting, and business development and improving processes or developing new ones as needed.
• Support the development and implementation of strategic planning for revenue generation, maintenance of existing contracts, capture of follow-on contracts, and win new work and new clients.
• Provide overall guidance, leadership, development, and execution of business responsibilities to meet or exceed Key Performance Indicators or other metrics.

Job Requirements:

REQUIREMENTS/QUALIFICATIONS:

• Experience with DoD program management
• Ability to maintain a clearance, if required
• Managing overall performance parameters for multiple contracts
• Interfacing with clients to maintain and build relationships
• Managing project budgets, costs, and profit margins
• Supporting business development activities through opportunity identification, proposal writing, attending conferences, client meetings, developing marketing materials, writing past performance, and other growth activities.
• Personnel supervision and employee performance management
• Supporting hiring activities for new personnel
• Support to corporate operations
• Support for process compliance

PHYSICAL REQUIREMENTS

Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required. Possible lifting up to 25lbs.
Please note: Haweo LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions, functions, and qualifications may vary depending on business needs.
Haweo LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
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EXPERIENCE

Not Specified

• Working with stakeholders to ensure that all service delivery needs are met or exceeded on contracts.
• Managing communication with clients and project teams on contract actions, deliverables, and overall performance management.
• Supporting or leading business development and marketing efforts in coordination with the Director of Strategic Growth and other corporate leadership.
• Leading operational improvements to enhance efficiency and effectiveness.
• Manage existing processes and procedures for operations, contract management, performance management, finance, recruiting, and business development and improving processes or developing new ones as needed.
• Support the development and implementation of strategic planning for revenue generation, maintenance of existing contracts, capture of follow-on contracts, and win new work and new clients.
• Provide overall guidance, leadership, development, and execution of business responsibilities to meet or exceed Key Performance Indicators or other metrics