Director of Strategic Accounts

at  Alexa Translations

DIRECTOR OF STRATEGIC ACCOUNTS- INDIVIDUAL CONTRIBUTOR

Alexa Translations – Montreal
Job type: Full-time, Hybrid (3 days at the Office)
Salary: Market-Related Base + Commission
Experience: 5+ years in Sales
Languages: English & French
Location: Montreal (Office – Downtown)

ABOUT US

Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.
We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.
Alexa Translations is a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto, Montreal, or Mexico City locations and tools that will allow you to work from home when required (laptop, phone, G-suite).

EXPERIENCE:

• 5+ years of proven success in strategic selling to complex accounts is a must.
• Full proficiency in professional-level English and French.
• Subject matter expertise in legal, financial or insurance, required.
• Strong track record of successfully managing all aspects of the sales cycle.
• Proven ability to manage and develop relationships with C-level executives and senior managers.
• Proficiency in Microsoft Suite, Google Suite, and CRM software (HubSpot).

EDUCATION:

• College diploma, university degree, or equivalent

ABOUT THE ROLE:

We’re looking for a dynamic Director of Strategic Accounts to champion our Professional Translations services and A.I. platform. As an individual contributor in our team, you will play a pivotal role in nurturing and expanding relationships with our existing professional translation clients in the legal, financial and securities industries. This role is for a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional client service and building long-term partnerships. If you’re energized by autonomy, problem-solving, and achieving ambitious goals, we want you on our Alexa Translations team.

RESPONSIBILITIES:

• Build, develop, and manage strong client relationships with existing professional translation services clients.
• Managing the end-to-end sales cycle through active prospecting for new projects, securing effective deal closure, and proactively managing ongoing relationships with clients.
• Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
• Perform Quarterly Business Review meetings with your assigned accounts to gather customer feedback and ensure customer retention.
• Ensuring a high client satisfaction by offering guidance on best practices, serving as bridge between clients and internal teams, and actively managing subscription client accounts to drive retention.
• Documenting client communications and tracking sales metrics in HubSpot, aligning actions with corporate strategy and departmental priorities.
• Demonstrate creative problem-solving, handle pressure, and consistently meet sales targets.