Director of Training and Development

at  Urban Strategies LLC

GENERAL DESCRIPTION

The Director of Training and Development (DTD) is a member of the organization’s Program Management Office who provides guidance and assists in the implementation of specialized training for program staff and maintains oversight of training requirements. This position is responsible for training compliance and professional development required to meet the needs of the program. The DTD is responsible for ensuring contractual training requirements for program personnel in collaboration and coordination with other program departments and leadership. The DTD will ensure delivery of training services utilizing evidence-based curriculums, while ensuring consistent instruction in the course material and promoting a positive learning environment to meet learning objectives. This role will also interface with key stakeholders, including other national social service providers, and serve as a representative of the program and company at key events.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Education, Human Resources, Business Administration, or a related field.
• At least three years of supervisory experience.
• Proven experience in designing and implementing effective training programs.
• Training and Professional Development, Conflict Management, Communication, Public Speaking and Presentation Skills, Curriculum Development, Writing Skills, Research, Data Management.
• Proven experience leading teams and providing mentorship and guidance to team members.
• Experience working in a fast-paced, adapting, and customer-focused environment.
• Proficiency in Microsoft Office and data entry systems.
• Fluent in English and Spanish (verbal and written).
• A valid driver’s license to travel for meetings.

PREFERRED QUALIFICATIONS

• Master’s Degree in a relevant field.
• Program development and organizational leadership experience

• Develop and implement a comprehensive and robust leadership training strategy that aligns with the organization’s goals and objectives.
• Identify training needs through job analysis, career paths, and consultation with managers.
• Incorporate a variety of training methods, such as e-learning, workshops, and seminars.
• Ensure training programs are delivered effectively and efficiently across the organization.
• Assess the effectiveness of training programs through feedback, tests, and performance metrics.
• Continuously improve training programs based on evaluation results and emerging industry trends.
• Provide guidance and support to lead trainer and ensure they have the necessary resources.
• Develop and manage the training department’s budget and identify budgetary needs.
• Identify resource needs to effectively ensure the successful delivery of training programs.
• Prepare and present reports on training activities and outcomes to program leadership.
• Coordinates and supports the Lead and Program Trainer(s) to ensure the delivery of training to, and maintain compliance for, the program staff based on approved curriculum/psycho-education information, and/or evidence-based, best practice material to new and existing staff.
• Collaborates with Program Leadership to oversee trainer onboarding, performance evaluation, and professional development.
• Ensures Lead Trainer is well-versed on current requirements and can convey correct information and address any questions that may be posed by staff being trained.
• Develops and implements systems to maintain records on employees training, order/purchasing of training material, training equipment inventory, and compliance activities.
• Identifies and develops training compliance policies and procedures.
• Participates in short-and long-range planning to maintain compliance with all training requirements; develops and implements projects to assist program in accomplishment of established organizational objectives.
• Remains current with all changes and updates in contract policy, specifically around training policies, and supports the program’s training department in meeting contract and relevant state and/or federal.
• Provides guidance and recommendations related to training department, which includes delivery of training services, training equipment/material, training data collection and ensuring/monitoring contract performance.
• Create and monitor key performance indicators for the department and report department data to leadership.
• May lead or participate in interdepartmental project groups or task forces to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, new task efforts, contract awards, and new policy requirements
• Maintain a flexible schedule and travel as required for local, state, and national team meetings, and trainings.
• Related duties as assigned and may be revised as needed to meet program needs