Director of UK Delivery

at  TransUnion

WHAT YOU’LL BRING:

We’re looking for a Director of UK Delivery to join our growing team.
As the Director of UK Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards.

ESSENTIAL SKILLS & EXPERIENCE:

• Track record years of data processing experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
• Works well in a team setting fostering collaboration and working towards consensus.
• Skilled in delivering high-quality output ‘On-time’ in a fast-paced environment with competing priorities.
• Ability to explain complex technical and analytical concepts across any audience.
• Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
• Demonstrate the ability to identify opportunities to optimize performance.
• Accountable for the performance, growth and results of the delivery teams and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)
• Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
• Present solutions to senior TransUnion staff and clients/prospects to generate value add campaigns and drive revenue through development of solutions.
• Influence internal partners on best-practice approaches gleaned from current and previous experiences.
• Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
• Create and present business and technical solutions to senior level management and client/prospect audiences
• Represents the business unit to define requirements and business cases for technology solutions.
• Ensures the execution of predetermined work assignments that are subject to a moderate level of control and review.
• Representing Operations/Delivery in UK governance forumsExperience of working within a regulated environment such as an FCA regulated organisation

FLEXIBILITY AT TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Please refer the Job description for details