Director, Operational Data and Analytics

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

WHEN YOU JOIN SUN LIFE INTERNATIONAL

Sun Life International is on a transformative journey to become a scalable, nimble, and client-centric organization with a sustainable business model. This role is crucial in meeting both current client expectations and responding to future market demands.
We are seeking an experienced and visionary Director, Data and Analytics to lead Sun Life International’s operational data strategy and analytics initiatives. Reporting to the Chief Transformation Officer, the Director, Data and Analytics will drive data driven decision making for operational teams, including Operations, Underwriting and Distribution. The role will leverage advanced analytics, gen AI and predictive analytics to unlock valuable insights, drive operational efficiency and identify initiatives to improve business efficiency and the client experience.

• Act as business champion for a data-driven, decision-making culture; drive the adoption of business insights, gen AI and predictive analytics to solve complex business problems
• Collaborate with functions and senior leadership to identify key performance metrics, KPIs, and benchmarks to track and measure business performance
• Work with key stakeholders in Operations, Underwriting and Distribution to understand and execute on functional data needs
• Collaborate with Data and Analytics team in conducting comprehensive analyses of data, including client transactions, product performance, policyholder behaviour and market trends
• Partner with cross functional IT teams and senior leadership to identify emerging management tools, skills, techniques and technologies, and ensure timely introduction for competitive advantage.
• Ensure the Data and Analytics team delivers a dataset and reporting that meets the business requirements and business needs
• Conduct hands-on analysis and utilize statistical techniques, predictive modelling, machine learning, etc., to understand operational metrics and provide strategic recommendations based on data insights to drive innovation, enhance operational efficiency and the client experience
• Stay attuned on industry trends, regulatory changes, and competitive landscape affecting the U/HNW sector in relevant countries, to inform data analysis and strategic initiatives
• Adopt data visualization and present findings and recommendations to senior executives and stakeholders in a clear and compelling manner and influence strategic decisions