Director, Operations - AI

at  Aspire Software

SADIE TECHNOLOGY LTD. – VALSOFT SUBSIDIARY

Founded in 2024, Sadie is Valsoft’s AI business, built from the ground up and positioned for rapid growth. Sadie meets high-demand restaurant needs with the skill and empathy of an experienced staff member. Sadie handles bookings, answers customer questions, reduces no-shows, and more—without the need for additional hires. Sadie is an AI-powered agent handling restaurants’ calls. She answers each call like a real person, booking reservations and answering menu inquiries at a low cost, letting businesses focus on other tasks.

POSITION DESCRIPTION

We are seeking a dynamic, entrepreneurial leader to take the helm of Sadie’s operations, supporting its rapid expansion and ensuring its long-term success. The Director, Operations – AI will be instrumental in establishing and scaling operations, supporting customer growth, enhancing the customer experience, and optimizing operational processes to meet business goals. You will collaborate closely with the Director, Product – AI to align product and operational strategies while managing key commercial and operational functions. This individual will also play a critical role in creating a high-performance, customer-centric environment.

EXPERIENCE

• 7+ years’ experience across operations, including onboarding and customer support, preferably in a B2B context within an AI, technology, payments or SaaS business.
• Bachelor’s degree in business or a related field.
• Strong track record of building and scaling operations and improving operational efficiency.
• Commercial acumen and customer-focused with a deep understanding of how to build relationships with key customers, customer needs and service delivery.
• Proven financial acumen (P&L management, budgeting, forecasting) and ability to develop operational strategies, and execute growth plans.
• Leadership experience, with a track record of building and leading high-performing teams.

• Operational Leadership: Build and lead Sadie’s operations, including onboarding, customer support, and operational workflows, ensuring scalability and operational efficiency.
• Customer Experience: Develop strong relationships with key customers to understand their needs and ensure high levels of satisfaction.
• Technology Implementation: Select and implement a CRM tool for managing customer support, ticketing, and operations.
• Cross-Functional Collaboration: Work closely with the Director of Product – AI to ensure customer feedback informs product development and roadmaps.
• P&L Management: Oversee the P&L for Sadie, driving profitable growth and maintaining operational efficiency.
• Strategic Growth: Support the strategic vision for Sadie by expanding the customer base into new segments and ensuring product-market alignment.
• Team Leadership: Hire, lead, and mentor a high-performing team, promoting a culture of innovation and operational excellence.