Director, Operations Support & Continuous Improvement

at  CBI Health

About this opportunity
The Director, Operations Support & Continuous Improvement is a critical leadership role that focuses on identifying, evaluating and implementing operational improvements to advance team-member engagement, client experience, and performance management, while finding opportunities to generate efficiencies and cost-savings.
This role champions continuous improvement and leads change management initiatives impacting non-clinical processes. The outcomes will be critical to achieve Rehabilitation Services’ ambitious growth goals by ensuring operational processes are well-documented, optimized, and aligned with broader objectives.
The Director, Operations Support & Continuous Improvement creates, models, and supports a culture of excellence in execution, continuous improvement, and collaboration.

Take an inside look at what you’ll do each day

• In partnership with SVP, Clinical & Operational Excellence, you will create and implement operations standards across all regions by fostering strong collaboration, providing clear communication, and driving accountability
• You will work with Leadership and IT to develop and implement sound data principles to enable the effective management of lines of business
• You will consistently seek to improve processes and reduce non-value add tasks to help further amplify a client-first experience
• You will be responsible for the development and maintenance of all non-clinical operations standard operating procedures and influencing management to ensure consistent implementation across all clinics
• You will lead the operations teams in optimizing cross-functional workflows that equip our team members to execute daily operations effectively and efficiently
• You will develop solutions and long-term strategic plans aligned with long term organizational goals

What you need to be successful

• Bachelor’s Degree or Equivalent
• 5-8 years of related experience with demonstrated track record of success
• Exceptional time management skills
• Strong proficiency in Microsoft applications (Excel, PowerPoint, Word, Teams)
• Interest in learning new technologies and drive for continuous efficiencies in process
• Ability to work independently and as a team member under deadline pressures, set priorities, and respond to changing demands from multiple sources
• Comfortable communicating and providing guidance through in-person, phone and virtual settings
• Experience with mentoring and onboarding team members
• Strong written and verbal communication skills, including creating and facilitating presentations.
• Demonstrated ability to influence others
• Strong project management skills

• Analytical and problem-solving skills and demonstrated planning and organizational skills

  What CBI Health can offer you

• Highly competitive compensation

• Friendly environment, supportive leadership and the knowledgeable team members who make it all possible.
• Fully paid dental / vision / health care plan, and vacation days, sick days, statutory holidays for qualifying employees.
• Employee & Family Assistance Program and group RRSP/TFSA savings programs.
• The freedom to define your own career path through our many opportunities for growth and development.
• Flexible hours, which allow work-life balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We are committed to fostering a positive experience for all Indigenous applicants whether you’re First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

• In partnership with SVP, Clinical & Operational Excellence, you will create and implement operations standards across all regions by fostering strong collaboration, providing clear communication, and driving accountability
• You will work with Leadership and IT to develop and implement sound data principles to enable the effective management of lines of business
• You will consistently seek to improve processes and reduce non-value add tasks to help further amplify a client-first experience
• You will be responsible for the development and maintenance of all non-clinical operations standard operating procedures and influencing management to ensure consistent implementation across all clinics
• You will lead the operations teams in optimizing cross-functional workflows that equip our team members to execute daily operations effectively and efficiently
• You will develop solutions and long-term strategic plans aligned with long term organizational goal