DIRECTOR, PATIENT SUPPORT PROGRAMS

at  Green Shield

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

• Design, implement, and oversee patient programs tailored to client and patient needs, ensuring alignment with strategic goals and KPIs.
• Develop and implement governance principles, issue escalation processes, and corrective action plans to optimize program performance.
• Foster and maintain strong relationships with clients, healthcare providers, and stakeholders to ensure collaboration and program success.
• Oversee daily operations, including patient enrollment, service delivery, and program performance monitoring.
• Analyze KPIs to identify opportunities for process improvements and ensure programs meet or exceed targets.
• Recruit, train, and manage program staff, providing feedback, support, and development opportunities to maintain high service standards.
• Serve as the primary contact for clients, addressing inquiries, ensuring satisfaction, and maintaining transparent communication.
• Participate in regular client meetings to review progress, discuss strategic, compliance, and operational updates, and identify areas for improvement.
• Build and maintain relationships with PSP vendors, prescribers, and other stakeholders, ensuring program alignment and satisfaction.
• Collaborate with Pharmacy Services to oversee product distribution per client criteria, ensuring shipment coordination and inventory reconciliation.
• Support Reimbursement Services teams managing reimbursement navigation, financial assistance, and coverage renewals.
• Monitor clinical KPIs, manage escalations, and support clinical visits and patient education initiatives, ensuring adherence to touchpoint schedules.
• Manage program budgets, ensuring cost-effective use of resources to meet financial and operational goals.Propose and implement solutions to enhance program efficiency and value.