Director, People Partnering APAC

at  Zendesk

Job Description

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

PRIMARY RESPONSIBILITIES

• Act as a trusted advisor and partner to senior leadership within the region and facilitate executive level and global discussions and outcomes.
• Partner with HR colleagues to innovate, enhance and drive the effectiveness of enterprise wide People and Places programs within APAC
• Build alignment with functional teams to assist regional leadership in adapting to processes and procedures
• Represent the leadership voice of the People and Places organization across all of APAC at Zendesk. Bring the teams together as one cohesive and supportive People and Places team
• Partner with colleagues outside of HR (e.g. Legal, Finance) to ensure alignment and teamwork in achieving HR and their functional objectives.
• Work hand in hand with our HR COEs to advise and guide your peers who own these to ensure they are appropriate for the region
• Lead change initiatives that will continue to evolve the work of the People and Places team locally
• Travel to other APAC locations will be required from time to time.

TO BE SUCCESSFUL IN THIS ROLE, IT IS ESSENTIAL YOU HAVE EXPERIENCE IN ALL OF THE FOLLOWING…

• A proven track record of success, working as a true business partner at a Director level or senior manager level
• Ideally you will have operated in a Head of HR role within a smaller organization with a regional remit
• Ability to influence, partner and coach across a matrixed environment.
• Ability to think globally and look across various functions as it relates to change management and organizational evolution
• Competent in advising on issues that have legal and people implications across region
• Ability to solve complex problems across the region
• Inventive and able to independently handle a high degree of change and ambiguity
• Outstanding project management, presentation and communication skills.
• A strong leader and developer of talent.
• Previous experience in a multinational US headquartered organization through a period of transition and growing regional hubs would be an advantage but not a requirement.