Director, Pharmacy Operations Innovation

at  Shoppers Drug Mart Pharmaprix

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

WHY THIS ROLE IS IMPORTANT?

Reporting directly to the Senior Director, Enterprise Pharmacy Operations, you will lead strategic projects that will help shape the future of pharmacy practice at Shoppers Drug Mart retail locations

WHAT YOU’LL DO:

• Develop and implement the vision to enhance the patient and colleague experience in our retail pharmacy locations
• Work with internal and external stakeholders to provide thought-leadership on the future of Pharmacy practice and ensure scope of projects are aligned to address this
• Act as the Subject Matter Expert on Enterprise Pharmacy Operations standards of practice
• Work with cross-functional teams to get stakeholder alignment on strategic projects, including the development of Pharmacist-Led Clinics
• Work with Design & Construction stakeholders to ensure Pharmacy layouts are optimized to meet the current and future needs of Canadians
• Work with key business stakeholders to bring the omni-channel Pharmacy journey to light in current retail network of stores
• Work closely with Enterprise Operations Development & Systems, Pharmacy Services, Health & Wellness, Merchandising, National Operations, Professional Affairs, Loblaw Digital, Loblaw Technology, Design & Construction and Marketing, and other teams as necessary to realize our vision
• Develop reports, presentations and content for key meetings, ensuring content and messaging are appropriate for different stakeholder groups
• Manage projects: lead planning; monitor and report on progress; execute appropriate risk management, stakeholder management and change management activities; collaborate with various teams to ensure appropriate resourcing; lead design and implementation of new processes and required training; ensure proper handover at project conclusion
• Travel to stores as needed to check on project progress and ensure project has traction
• Provide regular project communication and status reporting
• Help validate and produce appropriate baseline project plans and templates
• Work with appropriate parties to plan project resource requirements
• Lead strategic project planning, milestone tracking, risk management, stakeholder management, workshop facilitation, design and implementation of new processes and project training, change management and hand over activities

TYPE OF ROLE:

Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

This position requires a superior level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact, and diplomacy are required in dealing with colleagues in everyday working relationships.

• Degree in Pharmacy is a requirement (B.Sc. Pharmacy, M.Pharm, Pharm.D., etc)
• MBA is an asset.
• Exceptional project and change management skills
• Comfortable moving from ‘Big Picture’ strategic thinking to detailed execution seamlessly
• Understanding of Design Thinking principles and when to apply them.
• Extensive knowledge and skill in multiple disciplines to be able to integrate them effectively, and a capacity to understand and interpret conflicting goals and needs of diverse groups.
• Able to organize a diverse function of integrated units by developing plans and setting directions.
• Adaptable to set and prioritize work with multiple expectations. Able to work with diverse personalities and styles.
• Able to communicate verbally with clarity in various settings (e.g., on the phone; in one-on-one and group settings, etc.).
• Able to communicate well in writing by composing clear documents; facility with editing and/or proof-reading is required.
• Computer skills to create and interpret reports, documents, spreadsheets and presentations.
• Strong business acumen with superior knowledge of retail operations, merchandising, promotional and relationship management principles and practices.
• Experience greater than ten years in pharmaceutical/retail operations, business, marketing, management consulting or equivalent.
• Must be available to travel across Canad