Director, Pharmacy Operations

at  PurposeMed

ABOUT US:

PurposeMed was founded in 2019 with the mission of improving access to complex care for underserved communities. We’ve grown quickly in our first few years, and now our exceptional team serves thousands of patients each month across our multiple verticals.
PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie is focused on improving sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community—we’re now the largest HIV prevention service in Canada! Our second vertical, Frida, is focused on improving mental health and happiness through education, diagnosis, and treatment. Frida is changing the lives of patients with easier access to adult ADHD diagnosis, and fast and affordable treatment. Foria was recently launched in 2023 and is a virtual clinic providing trans, non-binary, and gender-diverse Canadians with gender-affirming healthcare. Affirming Care Pharmacy is a specialty pharmacy with locations in Calgary, Alberta, and Mississauga, Ontario. This partnership provides our patients with an end-to-end healthcare experience, from treatment, to prescription delivery, to continuous affirming care.
We’re one of LinkedIn’s Top 15 Startups in Canada, the #2 Company-to-Watch in Deloitte’s prestigious Technology Fast 50® program, and a member of the Team True North® roster as one of Canada’s fastest-growing and most promising startups. Our culture is highly mission-driven; our team is passionate about bringing healthcare to those who need it most. Best of all—we have fun doing it.

WHO WE HOPE TO FIND:

PurposeMed is looking for a Director, Pharmacy Operations to lead PurposeMed’s pharmacy function at Affirming Care. Affirming Care is our pharmacy operation that supports all of our brands: Freddie, Frida, and Foria.
This role will have full responsibility over developing and scaling our Pharmacy teams in Ontario and Alberta, which provide thousands of our patients with life-changing, affirming care. Our pharmacy operations are at the core of the high quality care we provide. You will work to further grow the PurposeMed pharmacy operation such that we can leverage our team’s extraordinary abilities to deliver exceptional care, surpassing the boundaries of conventional medicine and transforming healthcare experiences for our patients.

IN THIS ROLE, YOU’LL MAKE AN IMPACT BY:

• Leading all aspects of PurposeMed’s pharmacy operations goals to meet overall company targets and achieve KPIs agreed upon with leadership, while maintaining compliance with regulatory requirements
• Scaling and improving pharmacy operations by implementing best practices, training, and technology solutions that support our current and future care verticals
• Working alongside the Clinical and Client Experience teams, collaborating with peer leaders to shape and execute the overall service operation strategy for PurposeMed to achieve its goals
• Collaborating with Clinical and Client Experience leads to develop a cross-functional roadmap that ensures PurposeMed continues to grow while always aiming to deliver best-in-class patient experiences in a efficient way so we can price our experiences in an accessible way
• Supporting the employee experience for the pharmacy operation teams
• Improving PurposeMed’s existing offerings, services and relationships from our pharmacies, partner clinics, suppliers and insurance companies
• Scaling PurposeMed’s Canadian pharmacy operations profitably to help improve access to empathetic care and positively impact our patients’ health outcomes
• Ensuring our patients receive an 11/10 experience through every interaction with our pharmacies operations

ELIGIBLE TEAM MEMBERS AND THEIR DEPENDENTS ALSO RECEIVE NO-COST ACCESS TO PURPOSEMED’S SERVICES:**

• Freddie: PrEP assessment and follow-up appointments
• Frida: ADHD assessment
• Foria: Gender-affirming care services
  If you are looking for a place that sparks your creativity, helps others, and will push you to be your best, then you’ll love PurposeMed.

PurposeMed is committed to being an equal-opportunity employer, and we highly encourage those from excluded and marginalized communities to apply. This includes groups such as (but not limited to): Indigenous, Black, and racialized communities, trans and non-binary, LGBTQ2S+, disabled, and HIV-positive people. You don’t have to check every single box above. If the job description gets you excited and you think you could contribute your expertise to our team—we hope you’ll apply!

• Most of our roles are performed virtually from home across Canada. Team members working onsite at Affirming Care pharmacies do need to be physically present.

**Permanent team members (employees) and their dependents are eligible, however, the person receiving the assessment must live in a province in which Freddie, Frida, or Foria operates, and be over the age of 18. Additional restrictions apply