Director, Product Documentation

at  Couchbase

Every day we tackle new and exciting challenges to empower developers to build modern cloud, mobile, and edge applications that deliver a premium user experience. Couchbase delivers unmatched performance, scalability, flexibility and financial value across cloud, on premises, hybrid, mobile and edge deployments. The database market is undergoing a generational shift and is one of the largest market opportunities in enterprise software due to big trends like the need for digital transformation, acceleration to the cloud and innovation at the edge. Join Couchbase to be a part of a greater change. Here you’ll have the opportunity to learn and grow with some of the most innovative, passionate and humble individuals in the database industry.

KNOWLEDGE:

• Possesses extensive domain knowledge in technical writing, documentation management, and the software industry.
• Good understanding of documentation strategies with experience leading numerous successful initiatives to maintain high-quality documentation for complex software products.
• Demonstrates a comprehensive grasp of the competitive landscape and industry standards, and leveraging this knowledge to ensure our documentation remains cutting-edge and provides a strategic advantage.

Responsibilities:

• Leads a growing team of technical writers to deliver best-in-class documentation for all our products
• Works closely with Product Management, Engineering, and Developer Advocacy teams to improve and innovate on the way we develop and deliver technical contents to developers and architects
• Drives transformation towards an innovative digital experience (e.g., in-product content, contextual help, optimized search, and proactive suggestions)
• Collaborates with all content delivery teams across Couchbase to create a shared set of content standards and guidelines.

Qualifications:

• Bachelor’s degrees in technical writing, computer science, or a related field with at least 10+ years of experience in managing product documentation team
• Deep experience with technical writing practices for enterprise software products
• Proven track record on delivering best-in-class product documentation for enterprise infrastructure software technologies, preferably with a focus on databases or database management software development.
• Demonstrated ability to lead complex strategic and operational initiatives and deliver in a timely and predictive manner.
• Excellent communication skills, both written and verbal.
• Experience working with remote teams

• Leads a growing team of technical writers to deliver best-in-class documentation for all our products
• Works closely with Product Management, Engineering, and Developer Advocacy teams to improve and innovate on the way we develop and deliver technical contents to developers and architects
• Drives transformation towards an innovative digital experience (e.g., in-product content, contextual help, optimized search, and proactive suggestions)
• Collaborates with all content delivery teams across Couchbase to create a shared set of content standards and guidelines