Director - Quality Management

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing

EDUCATION

• Bachelor/Master’s degree in Pharmacy, Science, Engineering or general business disciplines
• Certification in Operational Excellence (Lean/Six Sigma)
• Preferably, additional business certifications like MBA, Change Management, Data Management, Project Management

SPECIFIC SKILLS

• In depth knowledge about best-practices about process & content management, automation, state-of-the-Art QMS, project managementknowledge, and change management (method, systems, processes, benchmarking etc.)
• Strong GXP and ISO regulations with special focus documentation management, plus common industry standards.
• Strong interpersonal and communication skills, and ability to influence, motivate thoughout all levels from shopfloor to management
• Strong analytical and project management skills to identify and prioritize business opportunities, risk, needs and to lead complex from concept, business cases, project planning throughout execution in time, budget, and quality.
• Must be a collaborative facilitator and leader, building consensus and win-win solutions while championing quality with internal and external stakeholders.
• Strong leadership skills and track record of building high performing, stable and motivated teams in a matrix and community set-up

EXPERIENCE

• Proven experience of 10+ years of professional experience in various international companies and/or consulting area in a regulated environment, of which a minimum of 5+ years of leadership position in Quality, Operations, or IT.
• Successful track recording in setting-up state-of-the-art QMS in an international context
• Experience in leading changes, re-organizational, technical, merger & acquisitions, ability managing ambiguity and complexity of processes, systems, and people impact.
  What Cencora offers
  All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
  Schedule
  Full time
  Affiliated Companies
  Affiliated Companies: Alliance Healthcare Management Services Limited
  Equal Employment Opportunity
  Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
  The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
  Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
  hrsc@cencora.com
  . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

Overall responsibility to lead, develop, strengthen, and execute an effective Quality Management System and its transformation in accordance with Cencora`s standards, international/national Quality requirements like ISO and GxP to ensure compliance, operational performance, and finally customer satisfaction.

• In alignment with business strategies and goals, industry standards, determing the best-fit Quality Management System (organization, processes, and system), and define and execute the QMS transformation targeted to the various levels of maturity levels across the BU organization.
• Develop and lead the Center of Expertise community of QMS leaders and process-owners across the BUs, all countries, and facilities to foster best-practises QMS and drive the transformations towards:
• Standardized, lean, process-oriented QMS with a logic process/documentation landscape and end-to-end processes.
• One eQMS across AH & Alloga (broader IBG tbd.) and countries
• Innovation/digitalization by development of digital use-cases like automated translation
• As CoE leader, support the development of CoE members towards a highly performing and motivated team.
• Act a business system owner for the eQMS IT system, define the architecture, configuration and technical features of the system, drive the implementation/roll-out and its integration into other systems like WorkDay, WMS, TMS, ERP, Salesforce etc.
• Monitor the adherence and performance of the Quality management system and customer satisfaction by establishing and maintaining Quality KPIs, and the BU-wide Quality Management Review, and lead the continuous improvement program.
• Responsible for annual functional budget assigned to QMS transformation and the eQMS (licenses for eQMS, transformation budget etc.).
• Serve as Operational Excellence & Digital Ambassador and drive culture of a customer-centric Quality.
• Represent AH and Alloga at meetings with regulators, customers, relevant external forums and association

JOB PURPOSE

Reporting to the Vice President Quality Assurance for Cencora’s International Business Group, the incumbent will be responsible to develop and lead an effective Quality Management System and its transformation towards process-orientation, standardization, automation, and finally digitalization for the entire business units Alliance Healthcare and Alloga across all countries and services.
This position is available on a hybrid basis, with frequent European travel and occasional longer haul. The base location of the successful candidate is flexible, providing they are located in a country where Cencora has a presense, and have access to a company office location.

KEY RESPONSIBILITIES

Overall responsibility to lead, develop, strengthen, and execute an effective Quality Management System and its transformation in accordance with Cencora`s standards, international/national Quality requirements like ISO and GxP to ensure compliance, operational performance, and finally customer satisfaction.

• In alignment with business strategies and goals, industry standards, determing the best-fit Quality Management System (organization, processes, and system), and define and execute the QMS transformation targeted to the various levels of maturity levels across the BU organization.
• Develop and lead the Center of Expertise community of QMS leaders and process-owners across the BUs, all countries, and facilities to foster best-practises QMS and drive the transformations towards:
• Standardized, lean, process-oriented QMS with a logic process/documentation landscape and end-to-end processes.
• One eQMS across AH & Alloga (broader IBG tbd.) and countries
• Innovation/digitalization by development of digital use-cases like automated translation
• As CoE leader, support the development of CoE members towards a highly performing and motivated team.
• Act a business system owner for the eQMS IT system, define the architecture, configuration and technical features of the system, drive the implementation/roll-out and its integration into other systems like WorkDay, WMS, TMS, ERP, Salesforce etc.
• Monitor the adherence and performance of the Quality management system and customer satisfaction by establishing and maintaining Quality KPIs, and the BU-wide Quality Management Review, and lead the continuous improvement program.
• Responsible for annual functional budget assigned to QMS transformation and the eQMS (licenses for eQMS, transformation budget etc.).
• Serve as Operational Excellence & Digital Ambassador and drive culture of a customer-centric Quality.
• Represent AH and Alloga at meetings with regulators, customers, relevant external forums and associations

What your background should look like