Director, Regional Head of Corporate Services International, EMEA & India

at  BNY Mellon

Overview
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We are seeking a future team member for the role of Director, Regional Head of Corporate Services International, EMEA and APAC who is responsible for the management and operations of the Global Corporate Services Division (GCSD) commodities pertaining to:
Driving GCSD strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally.
Ensure operational alignment with global commodity strategy and initiatives while guaranteeing compliance with company policies, process, and governance.
Actively create an inclusive collaborative team culture, that promotes employee success and keeps the team focused on priorities and key results. Empowers the team to make decisions and doesn’t micromanage while encouraging new ideas and innovative solutions.
This role is located in Manchester.

REQUIRED TO BE AVAILABLE FOR:

APAC, EMEA, and INDIA operational time zones for emergency support and escalations.
Attendance of GCSD leadership and global commodity evening calls as and when required.
Regular travel across the region.
To be successful in this role, we are seeking the following qualifications :
A minimum of 15+ years professional experience required - a significant portion of which should demonstrate success in managing corporate services in organizations of similar size and complexity.
Demonstrated experience as a leader with 10+ years of senior management responsibilities.
Experience building and managing a team or department within a start-up or entrepreneurial setting, particularly one with both proprietary and contract resources.
Demonstrated experience in creating a collaborative and inclusive team culture that promotes employee success.
Bachelor’s degree in related field
Exceptional communication skills: (especially written & spoken English) proven ability to lead cross-functional teams through influence versus direct management; excellent interpersonal skills.
Highly competent with productivity software, including Microsoft Outlook, Word, Excel, and SharePoint
Excellent in data and analytics/ metrics
Comfortable with legal terms and structures for standard commercial contracts
Proven self-starter who sets aggressive goals and consistently gets results.
Demonstrated to ability think strategically and successfully execute tactically.
Our strategic pillars guide where we put our focus and resources (our ‘what’):

EMPLOYER DESCRIPTION:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers

ROLE RESPONSIBILITIES:

Achieve a culture of service excellence whilst achieving significant efficiency gains and achieving good value for the organization.
Rapidly assess current state and develop a long-term strategy with a clear path to rectify issues with the operation, process, and communication connectivity with global commodity leadership.
Drive and support special projects and strategic initiatives.
Operate flexibly to undertake a range of varying projects at the same time.
Relationship management with stakeholders including supporting portfolio enhancement requests in a dynamic environment.
Serve as escalation point for internal clients to address issues and concerns that impact our key stakeholders.
Respond positively and creatively to GCSD client requests and queries.
Liaise with vendors, service providers and internal clients to ensure all issues and events which adversely impact our operations are mitigated and resolved.
Follow and adhere to all internal vendor governance requirements covering due diligence, cyber security, and vendor onboarding requirements.
Monitor vendor costs to ensure budget targets are achieved. Provide monthly updates and reporting to management on unaligned invoices and payment control effectiveness.
Provide regional vendor service and performance reports to the GCSD global commodity managers as and when required.
Oversee the management of all regional third-party contractors/vendors.
Prepares and presents project proposals to senior Business Leaders and corporate management for review and approval.
Innovations: Implement best practices and industry standards and have a developed network and deep understanding of the latest industry trends, innovations, and control meters.
Challenges the status quo to improve existing workflows and processes to enhance internal client experience through creative thinking, innovative approach for vendor management.
Implement Sustainable practices across all GCSD services, pursue industry leading opportunities, while contributing to initiatives that help communities thrive to create maximum impact.
Ensure Data records evidencing impact BNY commitment to continuous improvement.
Optimize services with the implementation of industry leading intuitive digital solutions to support the enhancement the user experience.
Drives the simplification of the operational process and automation of standardized manual processes to improve productivity.

ROLE PRACTICALITIES:

Reports directly to the Global Head of Corporate Services (London Based)
Member of the Global Corporate Services Division (GCSD) Leadership Team.
Management of GCSD employees across APAC, EMEA and India
Oversight of ~550 Vendor staff providing services for the region.