Director - Resident and Guest Services

at  Seasons Retirement Communities LP

QUALIFICATIONS:

• Experience: Minimum 2 years in seniors housing or hospitality; demonstrated leadership and problem-solving skills.
• Education: Degree or diploma in nursing, social work, gerontology, hospitality, or business.
• Knowledge: Familiarity with relevant legislation in Canada and Ontario/Alberta.

SPECIAL REQUIREMENTS:

• Travel: Frequent regional travel required; valid driver’s license and clear driving record essential.
• Flexibility: Ability to manage deadlines and adapt to various situations.
  Join Us:If you’re passionate about enhancing the lives of seniors and have the skills to lead and inspire teams, apply now to become a key player in our mission!
  We thank all applicants for their interest. However only those selected for further consideration will be contacted.

KEY RESPONSIBILITIES:

• Operational Leadership: Ensure homes meet performance standards, guiding General Managers in strategic planning and operational excellence.
• Quality Assurance: Monitor and improve resident care and services, implementing necessary action plans.
• Employee Services: Collaborate on employee discipline and safety policies, supporting onboarding and team development.
• Sales Support: Assist General Managers in maximizing occupancy through coaching and trend analysis.
• Compliance Oversight: Conduct regular site visits and audits to ensure regulatory compliance and resident satisfaction.