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If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

JOB DESCRIPTION SUMMARY:

In the role of Sales Systems, Tools and Business Process Director this individual will be a trusted advisor and architect, supporting the business in developing strategy and ensuring execution of the processes and systems used to support our Go to Market team. In this role the successful candidate will be a subject matter expert in the system design and architecture and take a leadership role in the evolution of our systems, tools and tech stack. This role will have the ability to analyze poorly defined areas and processes within a cross-functional organization. Effective in implementing new and improved processes. The individual in the role will be able to demonstrate strong analytical and problem-solving skills, including the ability to derive impactful insights from large amounts of information and clearly communicate sophisticated ideas to executives, while incorporating feedback. This position will be a people manager, overseeing the systems and tools team.

KEY QUALIFICATIONS:

The Sales Operations Director should have 10 years or more experience in business operations, and expertise in a sales focused environment. The successful candidate will possess strong systems, process, and sales enablement knowledge to be able to manage priorities and programs serving a large constituency within the sales organization. Key skills include:

• Experience working in matrixed environments with multiple stakeholders
• Experience in analyzing sales processes, identifying areas for process improvement and understanding use cases for key systems and developing business requirements
• Demonstrated ability to work independently and within a team, conduct research, formulate and present conclusions regarding complex issues
• Excellent project management, organizational, and follow-up skills necessary to prioritize and complete multiple projects and tasks and effectively handle short notice assignments
• Strong interpersonal skills necessary to communicate effectively with all levels of the organization; ability to generate concise presentation decks to illustrate and share various business related information
• Expert in Salesforce.com hierarchies, processes, capabilities, dependencies and integrations
• Experience with key go-to-market tools such as Salesforce.com, Marketing (Pardot. SFDC Marketing Cloud), as well as business intelligence, forecasting, compensation administration (Xactly), CPQ
• 10 years of equivalent experience in sales operations with a deep focus on sales systems, processes and tools.
• Excellent skillset with mathematical, comparative analysis, and general analytics to effectively create meaningful, understandable insights and metrics.
• Proficiency in Excel with advanced spreadsheet management skills
• Bachelor’s degree required, Masters is desirable

remote

In this role the successful candidate will be responsible for systems, processes and tools related to the sales, services and support functions. This role will be responsible for the effective management of existing systems and take a leadership role in the evolution of systems. Provide input on the requirements and objectives of Information Systems and Programs (i.e., Sales Compensation, Quoting, Sales Automation, Forecasting, Reporting, etc.…) required by the Sales organization to enable productivity and performance improvements for sales and sales management.

This role works closely with cross functional teams to understand business needs and translate them into use cases and business requirements.

• Work in partnership with our IT Department to prioritize the portfolio of business needs, oversee the development of solutions, conduct user acceptance testing and lead roll out efforts of new systems, processes, and tools.
• Ensure the successful integration of Salesforce Einstein and Salesforce Marketing Cloud and deprecate the legacy tools and systems
• Analyze sales processes and identify opportunities to increase efficiency
• Develop and implement business controls, policies, procedures, and best practices to maximize sales performance and comply with market requirements.
• Manage and refine sales policies such as rules of engagement and lead routing across a complex multi-segment sales organization
• Own and refine the rules of engagement to coordinate various sales roles and routes to market and ensure systems readiness
• Manage and design key sales processes such as quote to cash management
• Evaluate tool usability and drive improvements and adoption
• Work closely with marketing operations team to ensure effective go-to-market coordination and performance tracking
• Serve as a key liaison between sales and finance, IT, legal, marketing
• Support and drive sales technology adoption across all employees, overseeing compliance and management through technology.
• Provide data-driven input on sales structure, segmentation and coverage, business planning, investment prioritization, productivity improvement.
• Have a deep understanding of data structure and governance
• Determine the requirements and provide support for new product introductions, review and ensure readiness into sales systems & tools.
• Lead the integration of acquisitions for Sales, ensuring maximum continuity through effective cross functional collaboration and efficient integration of new Sales resources/data/contracts/environments.