Director, Sell Business Unit

at  Zendesk

Job Description

WHO WE’RE LOOKING FOR

We are seeking a dedicated Director for our Sell Business Unit to join the Zendesk team in Lisbon, Portugal. This is an outstanding opportunity to be at the forefront of a strategic partnership with Persistent, our managed service provider, who will own Engineering and GTM operations for Zendesk’s Sell business. As the directly responsible individual (DRI), you will lead initiatives to integrate and optimize operations, ensuring that Sell achieves its performance targets. You’ll work closely with collaborators across both organizations to drive the success of Zendesk’s Sell business. You will report into the Corporate Development team, as an incubation hub.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

WHAT YOU’LL BE DOING

• Act as a DRI for the Sell business, coordinating daily interactions and operations between Zendesk and Persistent to ensure seamless integration.
• Develop and implement strategies to improve the effectiveness and efficiency of Persistent partnership
• Identify and resolve operational challenges, across ProdDev and GTM, to support collaboration and overall success of Sell
• Act autonomously while coordinating across Zendesk and Persistent organizations to resolve problems
• Monitor and evaluate the performance of the Persistent relationship and Sell business, ensuring adherence to agreed-upon service level agreements and important metrics.
• Sit on, and lead, the Executive Committee that governs the relationship between Zendesk and Persistent
• Serve as the main contact for all communication and critical issues between Zendesk and Persistent
• Manage the financial aspects of the partnership, including reporting and payment for revenue sharing, P&L management, cloud cost understanding, and other special projects as necessary.

WHAT YOU BRING TO THIS ROLE

• Demonstrated ability to develop and implement comprehensive business strategies
• Excellent data analysis skills, as well as systems-level awareness and thinking
• Foster and maintain strong, trust-based relationships with collaborators, including both external and internal teams.
• Experience working with engineering and product management teams
• Strong communication & writing skills (both written communications & presentation skills), with demonstrated ability to influence
• Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities
• Ability to navigate ambiguity and apply structured approaches/methodologies to projects
• Strong Google Suite & slide skills
• SaaS business model and Zendesk product knowledge are a plus
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
  Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
  Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.