Director Service and Delivery

at  Gate Gourmet

We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting into the General Manager or the General Manager Operations. The Director leads the Service Delivery department with overall financial, operational and compliance accountability.

Main Duties and Responsibilities:

• Overall leadership of Service Delivery department (Transport/Dispatch), including financial and operational performance.
• Accountable for budget.
• Overall accountability for Service Delivery staff, including recruitment, training and development, performance management and attrition.
• Provides leadership and strategic direction to meet and exceed service quality and reduce operating costs transforming Transportation Operations towards operational excellence (gateOPEX).
• Owns of the planning and coordination of routes and schedules, so that catering uplifts and associated products reach their destinations safely, on time and in the most cost-effective way, interacting with the customer where necessary to achieve this.
• Partners/Champions with other Unit Process Owners to ensure conflict resolution and removal of potential system/process road blocks.
• Responsible for employee discipline and corrective actions in compliance with the regulations (Security / Country / Customer / Safety / Food Safety / SQOR /Company Rules and Procedures).
• Participates in PRIDE/SQUAD and takes/oversees the investigations of incidents/accidents within their span/areas of control. Special emphasis on ramp safety and safety improvement opportunities.

Qualifications

Education:

• Degree educated - Logistics, supply chain management, transport management, business management subject areas preferred.
• Holds a Certificate of Professional Competence (CPC) / Logistics preferred.

Work Experience:

• Experience of working in a fast-paced environment.
• Experience of managing large teams within Transport logistics. (Union experience is an asset)
• Minimum of 5 years management experience with demonstrable leadership and senior management activities and responsibilities.

Job Dimensions
Geographic Responsibility: unit specific
Type of Employment: Full time
Travel %: unit specific, may have to travel 1-2 times/ year.
Exemption Classification: Exempt/Non-Exempt
Internal Relationships: various teams within the organization
External Relationships: Customers
Work Environment / Requirements of the Job: Administrative/ Management oversight role. Will be required to operate ramp side, there may be physical discomfort due to temperature in production area, coolers, and freezers.
Other verbiage: Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines.
Budget / Revenue Responsibility: Responsible for staffing and accountable for hours spent, strict labour budget, strict over time budget, strict indirect labour budget, oversight and manages salaried employees (management budget). Contribution to revenue, ensure we operate safely, while delivery upon customer expectations, in a timely fashion. Failure to do so has financial implications (measured through KPI’s and SLA’s)
Organization Structure
Direct Line Manager (Title): BU Leader
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: varies dependent on time of year
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: varies throughout the year

gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through a criminal background check.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other ground under applicable law.
Gate Gourmet Canada Inc. is pleased to accommodate applicants who have a disability up to the point of undue hardship during the recruitment, assessment and selection process. Please inform our Recruitment Team if you require a disability-related accommodation to participate in the recruitment process.
If you want to be part of a team that helps make travel and culinary memories, join us

Main Duties and Responsibilities:

• Overall leadership of Service Delivery department (Transport/Dispatch), including financial and operational performance.
• Accountable for budget.
• Overall accountability for Service Delivery staff, including recruitment, training and development, performance management and attrition.
• Provides leadership and strategic direction to meet and exceed service quality and reduce operating costs transforming Transportation Operations towards operational excellence (gateOPEX).
• Owns of the planning and coordination of routes and schedules, so that catering uplifts and associated products reach their destinations safely, on time and in the most cost-effective way, interacting with the customer where necessary to achieve this.
• Partners/Champions with other Unit Process Owners to ensure conflict resolution and removal of potential system/process road blocks.
• Responsible for employee discipline and corrective actions in compliance with the regulations (Security / Country / Customer / Safety / Food Safety / SQOR /Company Rules and Procedures).
• Participates in PRIDE/SQUAD and takes/oversees the investigations of incidents/accidents within their span/areas of control. Special emphasis on ramp safety and safety improvement opportunities

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someone’s day bette