Director, Site Operations - Milan

at  Vantage Data Centers

À PROPOS DE VANTAGE DATA CENTERS

Vantage s’engage à être un lieu de travail d’inclusion, d’équité, de respect et d’acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d’apprendre des expériences de chacun.
Vantage Data Centers alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises. Présente dans six marchés en Amérique du Nord et six en Europe, Vantage innove dans la conception des centres de données pour offrir des gains spectaculaires en termes de fiabilité, d’efficacité et de durabilité ainsi que des environnements flexibles qui peuvent évoluer aussi vite que le marché l’exige. Vantage connaît une croissance exponentielle grâce à ses installations nouvelles jumelées à ses acquisitions à travers l’Amérique du Nord et l’Europe.
Site Operations Department
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) working on shift. This team is the face of Vantage to our customers and the guarantee of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Using a Computerized Maintenance Management System (CMMS) to plan and track maintenance activities, the Site Operations Department is responsible for all preventative and corrective maintenance. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.
Position Overview
The Director, Site Operations owns the overall operations for our data center campus and will directly manage a team of CFEs and/or manager-level positions. This position will interface with Reliability Engineering, Design Engineering & Construction and other resources to manage the overall campus. This position will manage the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Essential Job Functions

• Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
• Manage the site team to ensure a high-level customer experience and the excellence of operations
• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities
• Encourage and foster a team-oriented environment through positive feedback
• Hold employees accountable on preventive/corrective maintenance of facilities equipment
• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently
• Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
• Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation
• Be responsible for the implementation and application of Vantage policies on site relating to safety, security, quality, and information systems
• Contribute to the documentation of crisis management of the site and application of its process
• Work in collaboration with Vantage Operations at country level on all aspects of maintenance activities of the technical installations
• Demonstrate and implement best practices for a smooth customer project implementation, with the aim of completing the project in accordance with the contract, at the agreed price and delivering all other contractual obligations fully

Duties

• Manage resources allocated to the site so that results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators are achieved according to guidelines given by Vantage
• Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
• Ensure personnel safety while protecting the facility’s critical equipment
• Work with peers and subordinates to develop required MOPs/SOPs
• Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules
• Ensure that the site is supported by the Vantage Operations and Best Practice standards and 100% compliant to all regulatory elements in force
• Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Operations and Vantage ICT
• Evaluate site continuity levels of service (or have them evaluated) on a regular basis
• Define and manage action plans developed to solve problems and weaknesses and improve current levels
• Organize maintenance activities so that they are implemented according to the annual prepared prevention program
• Minimize risks in terms of continuity of service and maximize efforts for a stronger reliability of the site and a more solid continuity of service
• Contribute to the calls and visits for tenders by the customers of the site and for prospects, when needed
• Support day-to-day activities in relation with Vantage Operations, collaborating with Company stakeholders
• Manage relationships between: Vantage Operations and any customer activities on site; and 3rd party suppliers, vendors, internal and external providers
• Ensure that third party supplier’s on site are motivated and dedicated to individual activity, according to clear objectives
• Participate in detailed follow-up of the capacity used for service availability and or for a future growth in relation to all technical installations of the site
• Participate in the definition of the site capacity increase roadmap (short and medium term) to anticipate any deficiency in terms of capacity
• Control and monitor the energy quality at the supplier’s point of delivery on site, as well as the energy used on the site
• Be responsible and ensure the best Power Usage Efficiency (PUE) site, manage PUE projects, and report at the country level on progress on this KPI with regard to the targets
• Ensure the contract application and SLA tracking with the panel of suppliers / subcontractors on the site
• Help to positively evolve and support the growth of the national list of suppliers
• Working with your peers and the Vice President, Site Operations to determine appropriate team performance goals and manage those to completion
• Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams
• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
• Prepare operational and capital portions of the Site Operations budget
• Promote on the site any targeted ISO certification as a standard at the Group or country level and provide full support to the Vantage Quality & Safety Manager
• Produce a variety of reliable reports, data and metrics, including time recording in line with Company requests
• Be responsible for all documentation related to the operational activities of the site

Job Requirements

• Bachelor of Science degree in an Electrical or Mechanical or Technical background or equivalent experience required
• 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred
• 10+ years of direct managerial experience and interpersonal skills, strongly preferred
• Experience in Data Center or Critical Infrastructure industries, strongly preferred
• Experience and knowledge of physical security in a critical environment, strongly preferred
• Able to plan, organize and prioritize workload to meet deadlines
• Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers
• Proven track record of managing through periods of significant people, process and technology change.
• Assertive and confident with a high level of personal and professional credibility
• Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines
• Assertive and confident and able to quickly build a high level of personal and professional credibility within the business and customer base
• Ability to lead and engage people in a fast-changing environment to achieve results through others.
• Ability to build strong relationships with a diverse range of stakeholders, influencing and negotiating at the most senior levels
• Work effectively in collaboration cross-functionally to achieve shared goals and deliver business objectives
• Confident decision maker, even with incomplete or limited information
• Candidates must possess reliable transportation for reporting to site, or for any emergencies
• Strong computer skills including proficiency with Microsoft desktop and server operating systems, as well as Microsoft Office 365
• Travel is expected to be less than 5-10%
• Italian and English language required

Vous ne remplissez pas toutes les exigences ? Veuillez tout de même poser votre candidature si vous pensez être la bonne personne pour le poste. Nous sommes toujours prêts à discuter avec des gens qui adhèrent à notre mission et à nos valeurs.
Nous travaillons dans un environnement sans orgueil et sans arrogance. Nous mettons tout en œuvre pour nous construire et nous soutenir l’un l’autre, en appréciant les forces de chacun et en respectant les faiblesses d’autrui. Travailler ensemble est un plaisir, et nous cherchons toujours le moyen de rendre le travail encore plus agréable. Notre dur labeur et notre efficacité sont récompensés par une rémunération globale supérieure à ce qu’offre le marché. Nous proposons un régime de soins médicaux et d’assistance, un régime de retraite et des congés payés au-delà des attentes du marché.
La sécurité est toujours une priorité. Pendant la COVID, tout le personnel qui le peut, travaille à distance et des mesures appropriées ont été prises pour assurer la sécurité des employés occupant un poste essentiel sur place. Peu importe votre lieu de travail, nous vous fournissons la technologie nécessaire avant ou le jour même de votre entrée en poste.
Les avantages qu’il y a à faire partie de l’équipe de Vantage s’expriment clairement tout au long de l’année par l’entremise d’un éventail d’avantages sociaux, de marques de reconnaissance, de formations et de développement, sans oublier que vous saurez combien votre contribution rehausse la valeur de l’entreprise et de notre communauté.
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers

• Manage resources allocated to the site so that results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators are achieved according to guidelines given by Vantage
• Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
• Ensure personnel safety while protecting the facility’s critical equipment
• Work with peers and subordinates to develop required MOPs/SOPs
• Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules
• Ensure that the site is supported by the Vantage Operations and Best Practice standards and 100% compliant to all regulatory elements in force
• Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Operations and Vantage ICT
• Evaluate site continuity levels of service (or have them evaluated) on a regular basis
• Define and manage action plans developed to solve problems and weaknesses and improve current levels
• Organize maintenance activities so that they are implemented according to the annual prepared prevention program
• Minimize risks in terms of continuity of service and maximize efforts for a stronger reliability of the site and a more solid continuity of service
• Contribute to the calls and visits for tenders by the customers of the site and for prospects, when needed
• Support day-to-day activities in relation with Vantage Operations, collaborating with Company stakeholders
• Manage relationships between: Vantage Operations and any customer activities on site; and 3rd party suppliers, vendors, internal and external providers
• Ensure that third party supplier’s on site are motivated and dedicated to individual activity, according to clear objectives
• Participate in detailed follow-up of the capacity used for service availability and or for a future growth in relation to all technical installations of the site
• Participate in the definition of the site capacity increase roadmap (short and medium term) to anticipate any deficiency in terms of capacity
• Control and monitor the energy quality at the supplier’s point of delivery on site, as well as the energy used on the site
• Be responsible and ensure the best Power Usage Efficiency (PUE) site, manage PUE projects, and report at the country level on progress on this KPI with regard to the targets
• Ensure the contract application and SLA tracking with the panel of suppliers / subcontractors on the site
• Help to positively evolve and support the growth of the national list of suppliers
• Working with your peers and the Vice President, Site Operations to determine appropriate team performance goals and manage those to completion
• Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams
• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
• Prepare operational and capital portions of the Site Operations budget
• Promote on the site any targeted ISO certification as a standard at the Group or country level and provide full support to the Vantage Quality & Safety Manager
• Produce a variety of reliable reports, data and metrics, including time recording in line with Company requests
• Be responsible for all documentation related to the operational activities of the sit