Director (SO) Technology Infrastructure Services

at  Queensland Fire and Emergency Services

About us
The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.
The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.
The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.
Purpose of the role
Technology Infrastructure services is responsible for leading the information technology operational platforms and ensuring the performance and efficiency of network systems, data centre and cloud computing compute and storage capabilities to serve business functions.
Reporting to the Executive Director, Information and Technology you will provide leadership and direction through all functions of the branch, including managing human resource, financial and budget, planning and program management, and reporting. You will be responsible for determining current and future enterprise infrastructure needs and oversees the design and implementation of systems and tools that support the enterprise infrastructure of the agency and enable change in a complex environment.
Key requirements

Highly desirable requirements

• Degree in computer science, information technology or related field.
• 5 years + of professional level experience with voice, video, and data network, hardware and software and related operating systems.
• 3 years + of supervisory experience in a technical field including experience providing client support for network, hybrid cloud environment and system problem identification and resolution.
• 3 + years managing technology partners and vendors in a blended delivery environment.
• Formal certifications in local area networks, relevant computer systems and networking equipment.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the provision of technology infrastructure services and collaborate with senior executives and key stakeholders to plan, schedule and ensure key initiatives are developed and completed within budget, time and specifications.
• Drive the implementation of effective solution delivery, including projects and enhancements, domain architecture and infrastructure roadmap to ensure IT needs are addressed and solutions meet organisational requirements.
• Provide strategic advice to the senior executives relating to ICT infrastructure solutions, financial investment, development and optimisation to support effective decision-making and continuous improvement initiatives.
• Oversee and ensure effective management of cloud service offerings and service providers, including managing associated spending and implementing solutions to reduce operational costs.
• Develop, maintain and report on a pragmatic suite of infrastructure related metrics and key performance indicators to enable key stakeholders to efficiently manage IT infrastructure and services.
• Drive automation of operational tasks to improve efficiency and traceability of activities, and ensure the organisations technology infrastructure aligns with current technology standards.
• Research and implement best practices for infrastructure services, including proven infrastructure methodologies, service management processes and operational support to enhance service delivery.
• Manage human, financial and physical resources ensuring client service and performance management and drive a culture of accountability and fairness that encourages and enables teams and individual staff to meet challenges, develop skills and achieve results.

Capabilities
To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:
Leadership Competency Stream - Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Leads change in complex environments

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD core values:

• Respect
• Integrity
• Trust
• Courage
• LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead and manage the provision of technology infrastructure services and collaborate with senior executives and key stakeholders to plan, schedule and ensure key initiatives are developed and completed within budget, time and specifications.
• Drive the implementation of effective solution delivery, including projects and enhancements, domain architecture and infrastructure roadmap to ensure IT needs are addressed and solutions meet organisational requirements.
• Provide strategic advice to the senior executives relating to ICT infrastructure solutions, financial investment, development and optimisation to support effective decision-making and continuous improvement initiatives.
• Oversee and ensure effective management of cloud service offerings and service providers, including managing associated spending and implementing solutions to reduce operational costs.
• Develop, maintain and report on a pragmatic suite of infrastructure related metrics and key performance indicators to enable key stakeholders to efficiently manage IT infrastructure and services.
• Drive automation of operational tasks to improve efficiency and traceability of activities, and ensure the organisations technology infrastructure aligns with current technology standards.
• Research and implement best practices for infrastructure services, including proven infrastructure methodologies, service management processes and operational support to enhance service delivery.
• Manage human, financial and physical resources ensuring client service and performance management and drive a culture of accountability and fairness that encourages and enables teams and individual staff to meet challenges, develop skills and achieve results

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governanc