Director, Ticket Operations

at  University of Arizona

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of NCAA rules and regulations
• Excellent interpersonal, communication, and time management skills
• Proficient in MS Office suite

MINIMUM QUALIFICATIONS

• Bachelor’s Degree
• Five years of experience within collegiate or professional ticket operations with Paciolan Ticketing system or a comparable ticketing system
• Ability to work a flexible schedule including nights and weekends and travel as needed

PREFERRED QUALIFICATIONS

• Master’s degree
• Demonstrated extensive knowledge of the Paciolan Ticketing System
• Direct experience within Division 1 collegiate athletic ticket operations

DIVERSITY STATEMENT

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

• Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and postseason processes
• Primary ticket operations sport lead for Men’s Basketball and one other assigned sport (to be determined)
• Secondary ticket operations sport lead for Football, working closely with Assistant AD on all aspects of ticketing for football game days
• Assists with managing daily operations of the ticket office
• Assist with hiring, training, and supervising student workers in-office and at events
• Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for assigned sports
• Assist the ticketing staff by providing updated sales materials and training when necessary to provide a high level of service for customers
• Ability to problem solve and make decisions
• Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude
• Expected to build relationships with coaches, interdepartmental staff, and campus partners, along with keeping customer service as a top priority
• Self-motivated, detail-oriented, and dedicated to initiate, lead, and support value-added projects
• Demonstrated organizational skills, including the ability to plan, establish priorities, and successfully manage multiple high-priority projects simultaneously
• Additional duties as assigned