Position Overview
Reporting to the VP, Underwriting, the Director Underwriting assumes administrative and corporate tasks to meet the departmental objectives.
This is a staff management position to support RGA’s market presence as a leading provider of high quality and timely underwriting services. The incumbent will manage all levels of underwriters, as well as the contract underwriters and underwriting assistants.

Responsibilities

• Accomplishing department objectives by managing staff; planning and evaluating department activities.
• Manage processes within the underwriting department, in conjunction with the underwriting management team
• Participate with the underwriting management team in developing underwriting approaches and procedures
• Handle client related issues, underwriting complaints & manage escalated issues; use judgment to escalate issues to VP, Underwriting
• Ensure that staff provide timely and responsive client service on a daily basis
• Provide senior technical support to the underwriting team and clients
• Co-sign cases and underwrite cases from underwriting queue
• Communicating and motivating the team while establishing appropriate methods to evaluate job performance.
• Manage, coach, monitor & mentor staff, including development of staff to progressive levels where appropriate
• Perform management tasks, including hiring, training, evaluation, coaching and feedback
• Work on special projects as needed
• Present professional face of the Company to employees & clients
• Work with RGA colleagues in all departments to support business development goals and to sustain RGA’s reputation for sound and professional client service
• Participate in assigned client and industry events, including related travel when needed

REQUIREMENTS

• College diploma / University degree or equivalent working experience
• Minimum of 10 years of life underwriting experience
• FLMI and FALU preferred, or other industry designations
• Management experience, an asset
• Insurance company experience, an asset
• Reinsurance underwriting experience, an asset
• Bilingual French/English (oral and written) is required given the need to communicate orally and in writing with a predominantly English-speaking clientele based outside of Quebec.

ABILITIES:

• Advanced life insurance medical and financial underwriting skills
• Has superior knowledge of current underwriting related developments in life insurance, reinsurance and retrocession including: competitiveness, products, medical, non-medical, financial trends, company relationships (internal and external)
• Advanced knowledge of medical underwriting, the financial aspect and the law as applied in the evaluation of risk in life insurance
• Has the capacity to read and comprehend a vast amount of medical, non-medical, financial information and make decisions based on the information at hand
• Strong critical thinking skills, innovative and creative
• Highly advanced ability to adapt new methods; work under tight deadlines and stressful conditions
• Comfortable with managing multiple projects and priorities
• Effective in collaborating with individuals across a wide variety of operational, functional and technical disciplines
• Demonstrated persuasion and negotiation skills when working with internal/external customers to resolve issues/problems
• Effective people management skills, demonstrating the ability to lead, mentor, and develop employees; including the ability to delegate key areas of responsibility
• Intermediate Word, SQL/Query and Excel skills
• Excellent oral and written communication skills, in French and English, given the need to communicate orally and in writing with a predominantly English-speaking clientele based outside Quebec.
• Ability to do client presentations
• Ability to relate to staff and clients at all levels
• Ability to travel as required
  Company Overview
  Discover Reinsurance - https://www.rgare.com/our-company/about-rga
  Our history, purpose, partnership, reinsurance, RGA Central (client portal), industry recognition, and risk assessment.
  Discover Your Purpose - https://www.rgare.com/careers/careers-overview
  Join a community of people driven by the same purpose: to make financial protection accessible to all. What we do, work life worldwide, culture and purpose, diversity, equity and inclusion, career development, benefits and balance, and becoming a candidate.
  Discover RGA - https://www.rgare.com/
  Reinsurance Group of America – Making financial protection accessible to all, solutions for every situation, RGA Knowledge Center, global insight locally delivered, our responsibility at RGA, newsroom, and policy and governance.
  

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Job Reference: CN0139

• Accomplishing department objectives by managing staff; planning and evaluating department activities.
• Manage processes within the underwriting department, in conjunction with the underwriting management team
• Participate with the underwriting management team in developing underwriting approaches and procedures
• Handle client related issues, underwriting complaints & manage escalated issues; use judgment to escalate issues to VP, Underwriting
• Ensure that staff provide timely and responsive client service on a daily basis
• Provide senior technical support to the underwriting team and clients
• Co-sign cases and underwrite cases from underwriting queue
• Communicating and motivating the team while establishing appropriate methods to evaluate job performance.
• Manage, coach, monitor & mentor staff, including development of staff to progressive levels where appropriate
• Perform management tasks, including hiring, training, evaluation, coaching and feedback
• Work on special projects as needed
• Present professional face of the Company to employees & clients
• Work with RGA colleagues in all departments to support business development goals and to sustain RGA’s reputation for sound and professional client service
• Participate in assigned client and industry events, including related travel when neede