Directory and Privileged Account Analyst

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic is among the largest medical technology companies in the world. Through innovation and collaboration, Medtronic helps to alleviate pain, restore health and extend life. Last year, our medical therapies for the treatment of over 40 major conditions, improved the lives of more than 75 million people around the world.
The Directory Services Administrator is responsible for the overall administration, management, and support of the company’s directory services infrastructure. This position functions as part of the Identity and Access Management (IAM) delivery team, responsible for operational fitness of the system(s) through support, monitoring and response, and system lifecycle management directory services administration, strong troubleshooting skills, and a proactive approach to maintaining and improving the directory services environment and includes ensuring the reliability, security, and performance of Active Directory (AD), Entra ID, LDAP, and related directory services technologies.

For this role, you are required to work from Prague office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Prague, Czech Republic.

• Directory Services Management

o Administer and manage the company’s Active Directory (AD) and Entra ID environments.
o Implement and manage Group Policies (GPOs) to ensure compliance and security.
o Ensure system availability, capacity, and performance for IAM technologies, including ownership for logging, monitoring, and alerting standards, processes, and systems
o Plan and manage system upgrade and patching projects, in collaboration with local and offshore teams, and platform subject matter experts (SMEs).
o Communicate with vendors as needed to understand and research open issues, new versions, or changes

o Explore and help build automation to enhance end-user experience

• Security and Compliance

o Ensure directory services adhere to company security policies and best practices.
o Define and develop policies and procedures for system operations to ensure consistency, reduce rework, and improve quality
o Monitor and manage access controls, user permissions, and role-based access.

o Implement and maintain multi-factor authentication (MFA) and single sign-on (SSO) solutions

• Support and Troubleshooting

o Provide second and third-level support for directory services-related issues (Provide On-call support , manage support tickets, engage with business teams as need be)
o Collaborate with the IT helpdesk and other teams to resolve directory services issues promptly
o Maintain detailed documentation of configurations, processes, and procedures

o Perform root cause analysis of directory services outages and implement corrective actions

• Continuous Improvement

o Maintain current, relevant industry knowledge to understand evolutions and advancements in the marketplace which could bring value to the team or the company
o Propose and implement enhancements to the directory services environment
o Participate in disaster recovery planning and testing for directory services
o Collaborate with IT teams to integrate directory services with other applications and systems

o Participate in projects across the team to deliver new technologies, process improvements, and business value.

• Other responsibilities as assigned.

Must Haves

• Bachelor’s degree / University degree
• 2+ years of IT experience with B.A or B.S.
• 2+ years of IT Security or Identity & Access Management experience with good understanding of principles, policies, and best practices.
• Experience with support, operations, and management Microsoft Active Directory.
• Experience with scripting languages (e.g., PowerShell etc.) for automation.
• Experience with Microsoft Azure cloud platform and Windows Server operating systems.
• Familiarity with ITSM tools (E.g. ServiceNow) and logging and monitoring tools like Splunk.

Nice to Haves

• Experience with project management methodologies and tools (E.g. Agile, Scrum)
• Knowledge on cloud directory services like AWS, Google cloud directory
• Knowledge on enterprise IAM solutions (E.g. Sailpoint, Okta etc.)
• Familiarity with advanced security features and configurations like Conditional Access policies in Azure Entra ID
• Knowledge on Privileged Account management (PAM) concepts and technologies
• Entra ID, LDAP, Virtual Directory solutions (such as CA Directory, & Radiant One Virtual Directory) and related technologies

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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• Directory Services Managemen