Disaster Recovery Case Manager

at  Catholic Charities of LA

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California that operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.
The person in this role will be working in coordination with the Long-Term Recovery Groups (LTRG) in Los Angeles County, the Disaster Recovery Case Manager is responsible for providing case management support and referrals to survivors of the California Wildfires and Straight-line Winds (DR-4856-CA) aimed at assisting them to rebuild their homes and lives. Specifically, the employee will offer guidance in the development implementation and monitoring of individualized opportunity plans; assist in determining the types of financial support available, facilitate credit counseling and education, aid in locating and accessing community resources; and helping to identify and overcome any barriers the clients may face in accessing services and achieving goals.

QUALIFICATIONS:

• A minimum of high school graduation or its equivalence is required.
• Completion of, or enrollment in, community health, public health, social services, or psychology courses is desirable.
• A minimum of three years of professional or volunteer experience as a case manager or related professional is preferred.
• Bilingual fluency (English/Spanish or English/Mixteco) is preferred.
• Previous experience working with fragile and/or vulnerable adult clients from a variety of economic, social, and cultural backgrounds is highly desirable.
• Strong oral and written communication, organizational, and conflict resolution skills are required.
• Computer literacy is required, including experience with Excel, Outlook, Word, etc.
• Cooperative, friendly, and helpful attitude toward the clients and co-workers is expected. Ability to work closely with other employees to ensure positive, constructive environment within the program or department is essential.
• Ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach, is needed
• Passion and enthusiasm for the mission of the project and its clients is expected.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking

• Perform outreach to identify those persons in need of services related to disaster recovery.
• Work with the LTRG committees to triage and screen all potential clients concerning their need for disaster recovery case management.
• Conduct interviews by telephone or in-person to provide prompt and responsive initial assessment of client needs followed later by comprehensive, individualized, strengths-based, trauma-informed and culturally-responsive review of client’s recovery goals and available resources.
• Engage the client in working toward the development, implementation, and ongoing review of an individualized disaster recovery plan related to the needs determined in the assessment.
• Provide education and information needed for the client to effectively access the resources available in accordance with an identified sequence of disaster recovery services.
• Organize and present information and reports at meetings, briefings, and conversations with clients, staff, and external partners.
• Act as an advocate for, and a liaison between, the client and the resource providers.
• Collaborate with services providers, governmental and non-governmental agencies, and other organizations to coordinate services for the client.