Dispatch Coordinator

at  The Universal Group

Are you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company?
The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our Dispatch team. Reporting to the General Manager, the Dispatch Coordinator partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.

QUALIFICATIONS

• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure
• Knowledge of Windows Office Applications; Word and Excel
• Telephone skills and mannerisms
• Ability to multi-task and work under tight time constraints
• Dependability and available for flexible working hours
• Previous dispatching experience is considered an asset

THE ROLE

As Dispatch Coordinator, you will be primarily responsible for organizing daily dispatch for various job sites, working in compliance with all legal and safety requirements regarding the safe control of traffic and flagging personnel. Additionally, this position is responsible for administrative duties and any other tasks assigned by the General Manager to support the functions of business operations.

WHAT YOU WILL DO:

• Place employees into jobs and send information to employees
• Add premiums to the job when the employee is assigned to the job
• Support the process of last minute job placing, as required (through phone calls and emails as necessary)
• Provide needed information and correspondence to Area Managers
• Coordinate with subcontractors
• Receive calls from traffic personnel reporting absence information
• Accurately enter all absence details for traffic personnel into an Absence Form
• Ensure proper callback protocol is followed via phone and with employees
• Support tracking of availability of resources
• Notify stakeholders when short or canceling jobs (with support of Area Managers)
• Support coordination of rental equipment (with Traffic Employee)
• Review weekend availability
• Process time off requests and sick days
• Review approved paid days to add activities
• Paper timesheets and timesheet console
• Track and provide availability of resources
• Coordinate non-supply cancellations (when occurs same day)
• Trainee placement coordination