Dispatch Supervisor

at  Metcash

JOINING THE METCASH FAMILY

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.
Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

THE OPPORTUNITY

We are looking for a 2x Dispatch Manager on full time basis based in Preston and Clayton. This role is responsible for the effective management of the Warehouse function for outbound goods. The Dispatch Manager will ensure workplace health and safety requirements, including Chain of Responsibility (CoR) are maintained and that the agreed targets for customer service are achieved. Under direction from the Branch Manager, this role will liaise with the transport provider to ensure that delivery to the customer is timely, with any delays communicated, cost effective and within the parameters of agreements.

ABOUT US

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.
We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.
We’re dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don’t hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

• Supervise the dispatch of products in the Campbell’s Warehouse, including overseeing the handling, dispatch and distribution for all outbound orders from the warehouse/s within the agreed service levels, establishing or adjusting staffing levels and assigning workload to optimize the efficiency of the outbound operations.
• Liaise with and maintain the relationship between transport carriers and the customers, to ensure customer service is a priority and maintained at the required levels., oversee and implement processes or minimize shrinkage in the dispatch area.
• Ensure activities uphold all Chain of Responsibility requirements Undertake continuous improvement.
• Supervise staff providing feedback and managing performance issues, train new employees and existing stakeholders when required.
• Workplace Safety Supervision include ensure all OHS, company policies and legislation is adhered to at all times, adhere to correct manual handling procedures
• Manage the escalation of any non-compliance issues with the 3PL, Dispatch Team and engage the Branch Manager as required.
• Liaise with key stakeholders to ensure all operational issues are resolved in a timely manner, ensuring customer service and company objectives are never compromised, and escalate any potential issues that impact the customer in a timely manner to the Branch Manager.
• You will operate a small fleet of trucks and work with 3PL providers. You will be leading a team of drivers and pick packers.