Dispatch Supervisor

at  Time Personnel

JOB OVERVIEW

• Date Posted: Posted 2 days ago
• Location: Cape Town, Western Cape
• Job Title: Dispatch Supervisor
• Education Level: Diploma
• Job Level: Intermediate
• Minimum Experience: 5- 7 Years

REQUIREMENTS:

• Matric, Diploma or bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Minimum of 3-5 years in a supervisory role within dispatch, logistics, or transportation, preferably in the manufacturing sector
• Proficiency in dispatch and logistics software
• Fast-paced manufacturing environment
• Must be able to work in both an office and warehouse setting
• Strong leadership and people management skills
• Excellent problem-solving and decision-making abilities
• Effective communication and collaboration skills across departments
• Ability to work under pressure and meet tight deadlines
• Strong organisational skills with attention to detail

• Lead and supervise the team of 11 staff members from various departments
• Monitor staff performance, provide feedback, and handle training and development initiatives
• Ensure that health and safety protocols are adhered to by the team during all dispatch activities
• Oversee the planning, scheduling, and execution of dispatch activities to ensure timely delivery of products
• Coordinate with production, warehouse, and sales teams to align dispatch schedules with customer demand and manufacturing output
• Continuously monitor KPIs related to dispatch operations (on-time delivery, cost per shipment, etc.) and implement corrective actions as needed
• Utilize dispatch software to track shipments and monitor the status of delivery vehicles.
• Collaborate with the customer service team to handle escalated issues related to delivery delays, damaged products, or incorrect orders
• Ensure that customer delivery specifications are met, including timelines and any special handling requirements
• Coordinate with the inventory management team to ensure sufficient stock levels are available for dispatch
• Address and resolve operational issues, such as vehicle breakdowns, route disruptions, and other logistics problems
• Investigate incidents such as late deliveries, product damage during transit, and implement solutions to prevent reoccurrence
• Maintain accurate records of shipments, dispatch activities, and driver logs
• Prepare reports on dispatch operations, including performance metrics and cost analysis, for senior management review