Dispatcher

at  Canada Cartage

WHY YOU’LL LOVE CANADA CARTAGE

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

POSITION SUMMARY

The Dispatcher is responsible for supporting and monitoring all on road activities completed by drivers during the shift. Your role involves assigning routes and loads to drivers, monitoring their progress, and ensuring on-time deliveries while responding to unforeseen challenges such as traffic or weather disruptions. Additionally, you will maintain effective communication with drivers, customers, and other departments to streamline logistics and contribute to the efficient and reliable operation of our trucking services.

ALONG WITH THE FOLLOWING SKILLS & COMPETENCIES:

• Capable verbal and written communication skills
• Strong attention to detail
• Proficient in Microsoft Office programs; Word, Excel, and Outlook
• Proven experience in handling multiple priorities
• Must be willing to work a flexible schedule and be able to work overtime if the demand arises

• Assess and support all driver inquires, supplying drivers with all needed information and tools for their trip. IE Trip sheets, access codes for locations, trip numbers, tractors keys
• Support senior planner and account coordinator requests completing all daily add-ons as required
• Utilize Back Office and XRS to help track and monitor driver activity
• Ensure Trip Sheets are complete and A1 live updates are complete, progressing trips as required
• CSR duties (respond in timely manner to all customer requests)
• Sort all inbound driver paperwork to assist Admin Coordinator for payroll
• Supply CSR with information needed for customer reports.
• Create ERR requests and ensure great communication with shop in regards to all repairs etc