Dispatcher-Casual Position

at  UPMC

Join our team of Life Changers!
UPMC is hiring a Casual, Dispatcher to support the office in Harrisburg.

IDEAL CANDIDATE IS SOMEONE THAT KNOWS HOW TO PROVIDE HIGH QUALITY CUSTOMER SERVICE AND HAVE EFFECTIVE COMMUNICATION SKILLS.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

• Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia.
• Uses available resources and follows directions of management in the selection and scheduling of appropriate services.
• Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers.
• Schedule transportation services for Hospital Transport Team as well as maintain knowledge and display the ability to follow Hospital protocols for trauma patients arriving via EMS agencies.
• Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coverage as required and documents all transports according to protocol.
• Collect and provide data for the use of suppliers or customers as required by management.
• Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers.
• High School graduate or GED required.
• Prior experience in a service industry and dispatch experience preferred.
• Knowledge and skill in using standard PC applications to include Microsoft office request.
• EMT or First Responder experience preferred.
• Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential.
• The ability to work independently and be accountable is required as is good judgment in the use of supervision.
• Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential.
• Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed.
• Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical.
• Ability to maintain confidentiality at all times is required.
• Ability to maintain a professional appearance at all times is essential.LICENSURE, CERTIFICATIONS, AND CLEARANCES:Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran