Dispatcher (Communications Officer)

at  Nait

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers

SKILLS & ABILITIES:

• Time Management, adaptability, and professionalism.
• Above average Interpersonal Skills.
• Above average Computer Skills.
• Excellent customer service skills and the ability to deescalate tense situations.

QUALIFICATIONS:

• Completion of Grade 12 Education.
• Completion of a Certificate or Diploma related to Emergency Communications and Response through a recognized post-secondary institution OR equivalent related experience.
• 3 years strong customer service experience.
• Computer experience with Microsoft Windows based systems and Microsoft Office Applications is required.
• Experience working within a post-secondary environment is not required, but is preferred.
• Police Security Clearance Letter (must be obtained upon offer of employment or no more than 90 days prior) and be satisfactory to NAIT Protective Services.
  Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).
  Remuneration: $21.98 - $ 28.41 hourly, plus 12% in lieu of stat. holiday and vacation pay (Classification – Security Communications Officer).
  This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

• Evaluating and managing incoming information/calls for service on a priority basis.
• Dispatching Community Peace Officer resources and liaising with partner law enforcement and emergency service agencies.
• Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to the NAIT Community, and initiate responses to the appropriate NAIT resources or other emergency response agencies.
• Respond to requests for assistance via emergency phones, alarms, panic buttons, etc.
• Follow departmental procedural reporting methods to accurately record and log all identified events and incidents
• Provide exceptional customer service to walk-in clients at a busy front reception counter.
• Perform a variety of general support duties related to the operation of a communications and dispatch center.