Dispatcher

at  RCL Mechanical

ABOUT US

Looking for a team atmosphere? An organization that truly cares and looks out for all of their employees? A company that puts company CULTURE first? RCL Mechanical is a locally owned and operated business, known for high-quality plumbing, AC, and heating services in Taunton and the surrounding areas in Bristol County and the South Shore Region. RCL Mechanical is committed to its employees and their growth, not only within the company but within their community. The secret to our company’s success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

THE POSITION

We are seeking a highly organized and customer-focused Service Dispatcher/Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our service department by scheduling appointments, dispatching technicians, and providing exceptional customer support.

Requirements

• Previous experience in dispatch or scheduling in the HVAC or service industry is a plus.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Familiarity with HVAC equipment and systems is a bonus.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and multitasking capabilities.
• Excellent written and verbal communication skills
• Proficient in office software (Word, Excel, Google Drive, etc.)
• Must be able to lift 20lbs and stand for long periods of tim

• Receive and prioritize service requests from clients, providing exceptional customer service.
• Efficiently schedule HVAC service appointments for field technicians based on location, skills, and urgency.
• Maintain open communication with field technicians to monitor job progress and provide support when needed.
• Monitor and update the status of work orders and dispatch information in real-time.
• Ensure timely arrival and completion of service calls while optimizing technician routes.
• Maintain accurate records of service requests, dispatch logs, and customer information.
• Prepare and deliver reports on dispatch performance and service response times.
• Assist in data analysis to identify trends and opportunities for process improvement.
• Act as a point of contact between clients and field technicians to relay information and updates.
• Maintain effective communication channels with team members, providing technical support as needed.

Requirements

• Previous experience in dispatch or scheduling in the HVAC or service industry is a plus.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Familiarity with HVAC equipment and systems is a bonus.
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and multitasking capabilities.
• Excellent written and verbal communication skills
• Proficient in office software (Word, Excel, Google Drive, etc.)
• Must be able to lift 20lbs and stand for long periods of time