Dispatcher - Security Operations Centre

at  Paladin Security

Dispatcher - Security Operations Centre
We are looking for Security Operators to join our team!
In this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facilities across the province. Our Security Command Centre ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. The Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property.
Our Operators must have the ability to direct, communicate, and instruct officers in the field as necessary. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.
Pay Rate: $21.00/hour
Work Hours: Overnight (graveyard) shifts.

QUALIFICATIONS:

• Minimum 1-year of work experience in a customer service related role
• Experience in the security industry would be considered an asset
• Strong computer proficiency, specifically in Microsoft Office suite, with a minimum typing speed of 45wpm
• Excellent time management, organizational & prioritization skills
• High level of discretion and the ability to maintain confidentiality of all company information, procedures, facilities systems, and investigations

• Handle incoming / outbound calls and email communication
• Monitor and dispatch responders to alarm events
• Record and maintain incident reports and evidence packages
• Initiate after-hour emergency service calls and security requests
• Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
• Maintain a working knowledge of computers, networks, and security systems (CCTV, remote video, access control, etc.)
• Monitor designated company locations remotely and provide dispatch information to emergency responders as appropriate
• Conduct daily assigned compliance audits