Dispatcher

at  The Universal Group

ARE YOU AN EXPERIENCED DISPATCHER WITH A TALENT FOR OPTIMIZING LOGISTICS AND ENSURING TIMELY COMMUNICATION? ARE YOU PASSIONATE ABOUT PROVIDING PEACE OF MIND TO YOUR CLIENT GROUP? ARE YOU LOOKING TO BE A PART OF A GROWING TEAM AND COMPANY?

The Universal Group, recognized as one of Canada’s best-managed companies in 2023, has exciting opportunities in our Dispatch team. As a Dispatcher, you will be responsible for creating and organizing daily dispatches for job sites, adhering to legal and safety requirements for traffic control. This position also handles administrative tasks and supports the Dispatch Manager as needed, ensuring the organization’s operational efficiency and safety compliance

WHAT WE NEED FROM YOU:

• Ability to work Monday to Friday 11:30am to 8:00pm.
• Ability to work in-office at our Langley location.
• Knowledge of Windows Office Applications including Word and Excel is required.
• Previous customer service and/or traffic control experience is an asset.
• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure is an asset.
• Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position level.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Situational Adaptability - Understands that different situations may call for different approaches.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Tech Savvy - Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

• Answer and respond to phone and email correspondence.
• Accurately enter job requests into scheduling software.
• Follow up with the client if the Dispatch Coordinator needs more details.
• Provide support for multiple traffic brands.
• Coordinate rental equipment with the Rentals Department.
• Coordinate drop-off and pick-up of AFADs with the Rentals Department.
• Coordinate with the client to receive the Traffic Management Plan (TMP).
• Coordinate non-supply cancellations.
• Track and coordinate the waitlist.
• In customer job number, add Premiums, Rentals, and Traffic Management Plan (TMP).
• Review Traffic Management Plans (TMP) to accurately fulfill traffic control requirements.
• Support After Hours Dispatchers, as required.