Dispatcher

at  University of Alberta

Department Vice-President Facilities & Operations - University of Alberta Protective Services
Salary range $54,764.33 to $73,940.15
Hours per week 40
Grade 7
Posted date October 25, 2024
Closing date November 1, 2024
Position Type Full Time - Operating Funded

WORKING FOR THE UNIVERSITY OF ALBERTA PROTECTIVE SERVICES (UAPS)

University of Alberta Protective Services (UAPS), is seeking service-oriented professionals to join our team in the role of a Dispatcher. The University of Alberta is committed to recruiting, training and developing the talents of well-rounded individuals with passion, integrity, empathy, and a desire to make a difference in people’s lives. Protective Services provides a safe and secure environment to enhance learning, discovery and citizenship in support of the University of Alberta.

MINIMUM QUALIFICATIONS

• Emergency Communications & Response Certificate; equivalencies with a high school diploma and experience will be considered.
• Computer experience with Microsoft Windows-based systems
• Obtain clear criminal record check with vulnerable sector check
• Able to work shift work

PREFERRED QUALIFICATIONS

• High level of proficiency with Google applications
• Experience with Omnigo (Report Exec) software
• Experience working as a dispatcher within a post-secondary environment
  At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
  We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
  The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons. We encourage women; First Nations, Métis and Inuit persons; members of visible minority groups; persons with disabilities; persons of any sexual orientation or gender identity and expression; and all those who may contribute to the further diversification of ideas and the University to apply.
  Note: This opportunity will be available until midnight November 1, 2024, Edmonton, Alberta local time

• Receives emergency and non-emergency calls for service; responds to public inquiries in a courteous and professional manner
• Provides assistance, information and direction to non-emergency callers; responds to and resolves difficult and sensitive public inquiries and complaints
• Prioritizes calls and dispatches UAPS personnel as required to emergency and non-emergency situations
• Notifies emergency services such as police, fire and ambulance as required
• Maintains status and location of members in the field; keeps the Sergeant and Inspector, Patrol Services Division informed of situations
• Relays information to personnel in the field; inputs all pertinent radio transmissions and information into the UAPS database; maintains and updates UAPS records as required
• Monitors alarm and security systems; maintains logs and records of all calls