Dispatcher

at  Zelh

ABOUT US:

Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
At this point, Zelh is looking for a Dispatcher for our third-party logistics company.

REQUIRED SKILLS:

• 6 months + of experience in the logistics domain (US market) is a MUST
• Upper-Intermediate Level of English is a MUST
• Must be able to find freight for Hotshots
• Strong organisational and multitasking abilities to manage both administrative and sales-related responsibilities
• Excellent verbal and written communication skills
• Proficient in using computer systems and office software (e.g., MS Office, virtual communication tools)
• Strong negotiation and relationship-building skills for carrier sales and coordination
• Detail-oriented, organised, and have strong phone/email communication skills
• Self-motivated & able to work well as a team member

• Prepare and organise carrier packets, ensuring all necessary documentation, permits, and insurance requirements are in place for smooth carrier operations
• Maintain accurate records of dispatching activities, including load details, driver information, and delivery confirmations
• Plan routes and book most cost-efficient loads for company drivers
• Utilise TMS software to dispatch info to drivers
• Collaborate with drivers and carriers to arrange the pickup and delivery of shipments, optimising routes for efficient delivery
• Monitor the progress of shipments and provide real-time updates to customers, ensuring timely deliveries and resolving any potential issues
• Interact with brokers professionally, addressing inquiries, and maintaining excellent customer service
• Verify freight is loaded and secured in the correct manner

Working conditions:

• Working schedule:Mon - Fri 8 am - 5 pm / 9 am - 6 pm EST (1 hour of unpaid lunch is entitled)
• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote eligibility