Dispute Agent
at Worldline
București, Municipiul București, Romania -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Apr, 2025 | Not Specified | 24 Jan, 2025 | N/A | Color,Childbirth | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Job Description
Dispute Agent
Bucharest
THE OPPORTUNITY
We are seeking a detail-oriented and analytical Dispute Management Agent to join our team. This role is essential in managing cardholder disputes, safeguarding the interests of both client banks and their cardholders.
Responsibilities:
- Analyze and process cardholder disputes to determine eligibility for reimbursement.
- Process chargebacks with scheme tools (Visa Resolve Online or Mastercom).
- Identify trends in disputes to enhance fraud monitoring and overall efficiency.
- Maintain up-to-date knowledge of scheme regulations and local payment laws.
- Work collaboratively with team members and provide training support to newcomers.
- Reply to clients regarding the outcome of the dispute.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
IT Support
Graduate
Proficient
1
București, Romania
