Dispute Analyst

at  Weatherford

The Invoice Dispute Resolver will be responsible for managing and resolving disputes related to invoices and billing discrepancies. This role requires a detail-oriented individual with strong problem-solving skills and the ability to communicate effectively with both internal teams and external customers.

Responsibilities:

• Review and analyze disputed invoices and related documentation to identify discrepancies.
• Investigate and resolve billing issues by liaising with relevant departments and external parties.
• Ensure timely and accurate resolution of disputes to maintain positive relationships with customers.
• Identify recurring issues and recommend process improvements to prevent future disputes.
• Maintain accurate records of dispute cases, including correspondence, resolutions, and outcomes.
• Prepare and present reports on dispute trends, resolution metrics, and other relevant data.
• Work with key stakeholders to enhance invoicing and dispute resolution processes.
• Root cause analysis. Work with stakeholders, analyze where the deviations were.

Requirements:

• +5 years of collections, billing, or related invoice dispute management.
• Strong reporting, research, analysis, communications, and organizational skills as well as self-starting ability.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Complete knowledge of Microsoft Office, database, and Get Paid software. Advanced Excel.
• Bachelor’s degree in accounting – high school / finance or equivalent industry experience.
• Advanced English.

• Review and analyze disputed invoices and related documentation to identify discrepancies.
• Investigate and resolve billing issues by liaising with relevant departments and external parties.
• Ensure timely and accurate resolution of disputes to maintain positive relationships with customers.
• Identify recurring issues and recommend process improvements to prevent future disputes.
• Maintain accurate records of dispute cases, including correspondence, resolutions, and outcomes.
• Prepare and present reports on dispute trends, resolution metrics, and other relevant data.
• Work with key stakeholders to enhance invoicing and dispute resolution processes.
• Root cause analysis. Work with stakeholders, analyze where the deviations were