Dispute and Customer Service Specialist

at  Central Payments

DISPUTE AND CUSTOMER SERVICE SPECIALIST

Department: Operations
Location: Sioux Falls, SD (Hybrid)
Are you passionate about solving complex problems and delivering top-notch customer service? Join Central Payments as a Dispute and Customer Service Specialist and play a vital role in ensuring seamless dispute resolution and customer support. If you’re detail-oriented, thrive in a fast-paced environment, and want to contribute to the success of a leading financial technology company, this is the opportunity for you.

QUALIFICATIONS:

• Bachelor’s degree in business administration, finance, or related field, or equivalent experience.
• Minimum of 2 years of experience in dispute processing, fraud detection, or customer service within the financial services industry.

• Manage the full dispute lifecycle, ensuring timely, accurate, and compliant resolution in line with industry regulations.
• Act as a key liaison between the customer service center and various internal teams, addressing escalated issues with efficiency and care.
• Develop and maintain policies, procedures, and training materials related to dispute management and fraud detection to ensure regulatory compliance.
• Monitor and resolve complex disputes, working closely with vendors and financial partners to ensure successful outcomes.
• Support fraud detection efforts by identifying trends, minimizing losses, and improving fraud recovery processes.
• Assist in quality assurance processes for dispute handling and customer service, ensuring alignment with Regulation E and other regulatory requirements.
• Collaborate with cross-functional teams to enhance workflows, processes, and customer experiences.