Dispute Management Analyst

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Process invoice and corrections
Coordinate and manage dispute resolution related actions and work together with other Aviation departments
Adhere to the Team’s regular Key Performance Indicators
Deal promptly with customer disputes / issues to secure payments and follow the partner concern path
Be able to identify key, strategic or high risk business customers and issues and take actions together with the relevant collaborators
Participate in Continuous Improvement efforts
Compliance with all relevant Credit Management related and QMS/EMS policies
Handle all the complaint management activities
Analyse how disputes can be solved (from a contractual or technical perspective)
Clarify how invoices can be corrected
Cancellation and rebill of invoices if required. Raise activities that are not actioned by assignees.
Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution.
Exhibit strong Great Teammate characteristics, constructive communication and active listening skills at all times. Create manual credit/debit memos.
Display flexibility and adaptability