Dispute Resolution Analyst

at  TBC Corporation

COMPANY OVERVIEW

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.
TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

DESCRIPTION

The Senior Dispute Resolution Analyst for TBC Corporate Services will be responsible for actively working and resolving customer-initiated invoice disputes with a variety a reasons; including: freight, pricing, product return, warranty repair, tax and unearned discounts.
This role will be a hybrid work environment. Qualified candidates must be local to our Palm Beach Gardens offices in South Florida, preferably within the counties of Broward, Palm Beach, or St. Lucie.

QUALIFICATIONS

• High school diploma or equivalent, college degree or some college preferred
• A minimum 5 years’ experience in Credit and Collections (B2B)
• Strong computer skills- Word, Excel, PowerPoint, SAP, and JDE
• Proficient in the reconciliation of Accounts Receivable accounts
• Excellent written and verbal communication skills
• Ability to manage relationships both internally and externally
• Strong problem solving and customer service skills
• Able to work in a fast-paced environment

JOB RESPONSIBILITIES

• Assist in developing and standardizing written policy as well as electronic reporting as it pertains to customer-initiated invoice disputes
• Coordinate resolution with external customer(s) and various internal department to the like of Credit, Sales, Customer Service, and Transportation
• Research and resolve customer disputes to facilitate payment or issuance of credit to customer invoice
• Initiate process improvement and quality reviews to simplify and improve productivity
• Negotiate proper documentation to facilitate timely payments
• Assist in the review/release of credit holds when necessary
• Support TBC Code of Business Conduct
• Other duties as assigned

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future