Distribution Business Operations Manager

at  Cumberland Building Society

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team where you can bring your whole self to work, bringing your energy and creativity to make a positive difference, then this is the job for you.
Our Distribution Business Operations Manager will provide support to the Head of Distribution (HOD) by taking a holistic view across distribution to ensure operations are efficiently managed.
This role will be for a fixed term period of 12 months.

ABOUT YOU

You’ll have exceptional organisation skills with the confidence to manage diverse workloads to strict deadlines. We’re looking for someone with knowledge of operational activities within the Building Society sector and an awareness of 1st line risk control management (or equivalent knowledge from 2nd/3rd line risk roles). We’d also like to see evidence of:

• Strong budget management skills.
• Microsoft Office - PowerPoint and Excel in particular.
• Effective Management of MI and Reporting including building MI reporting up to Board Level.
• Working with Stakeholders to develop commentary to draw out insight from data.
• Working with little supervision.
• A strategic thinker able to translate vision into reality.
• Leadership – Having the ability to empower, inspire and support the team to deliver the vision. One individual cannot deliver the strategy.
• Experience and knowledge of change management principles, methodologies, and tools.
• Track record of identifying and removing obstacles involved in Operations.

We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities

THE ROLE

You’ll ensure risks are recorded, regulatory timescales are achieved, actions are tracked and progressed to agreed deadlines and opportunities are identified to streamline the way we work.

You’ll also be involved in:

• Manage operational efficiency within the Distribution team.
• Management of actions from committees or compliance activities to drive timely delivery by Managers within Distribution.
• Support cost and budget activities including headcount in partnership with the Finance BP to deliver analysis of performance, costs and budgets and support the HOD to ensure that budgets are optimised.
• Review costs and headcount across the function to ensure most efficient use of resources across the team.
• Own the governance of meetings that take place on behalf of the HOD and Distribution Leadership Team ensuring actions arising from them are successfully tracked and delivered.
• Work across the whole of Distribution supporting the HOD and Distribution Leadership Team to achieve departmental objectives and drive continuous improvement.
• Own and coordinate department MI, including collation of commentary, developing insights and packaging to required external committees / meetings.
• Support the HOD to monitor and manage actions from 1st, 2nd and 3rd lines of defence and have oversight of mitigation/resolution activities.
• Develop and monitor departmental SLA’s and act if required to support the rectification or recovery of SLA’s/other key performance indicators.
• Deliver small projects, within HOD function.
• Other delegated tasks and activities as required to enable HOD to deliver key strategic priorities.
• Maintain business continuity activities for the HOD supporting development of plans and assisting teams within the HOC function to maintain these.
• To deliver effective control of risks within your business area by regularly reviewing risk and controls and ensuring your team adhere to processes and procedures

You’ll have exceptional organisation skills with the confidence to manage diverse workloads to strict deadlines. We’re looking for someone with knowledge of operational activities within the Building Society sector and an awareness of 1st line risk control management (or equivalent knowledge from 2nd/3rd line risk roles). We’d also like to see evidence of:

• Strong budget management skills.
• Microsoft Office - PowerPoint and Excel in particular.
• Effective Management of MI and Reporting including building MI reporting up to Board Level.
• Working with Stakeholders to develop commentary to draw out insight from data.
• Working with little supervision.
• A strategic thinker able to translate vision into reality.
• Leadership – Having the ability to empower, inspire and support the team to deliver the vision. One individual cannot deliver the strategy.
• Experience and knowledge of change management principles, methodologies, and tools.
• Track record of identifying and removing obstacles involved in Operations