Distribution Operations Specialist

at  Prudential Plc

Distribution Operations Specialist
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB PROFILE SUMMARY:

We are looking for a Distribution Operations Specialist in Distribution Business Process team, who will be an integral role in ensuring that we take our service levels to greater heights and ensure that critical business processes are established and reviewed.

JOB DESCRIPTION:

• Support daily operation activities and review exceptional cases for Transfer of Policy team
• Support the implementation of system for distribution campaigns and other customers promotion.
• Support and perform timely completion of UAT process for Persistency and orphan assignment enhancements.
• Support implementation of system enhancements, governance control and process improvements for Transfer of Policy team (TOP).
• Review all operational processes within DBM, collaborate with the team to implement optimized solutions.
• Influence and collaborate with internal stakeholder to drive business improvement process.

WHO WE ARE LOOKING FOR:

Competencies & Personal Traits

• Ability to write user stories, enhancement requirements
• Strong project management and execution skills
• Highly organized, focused and able to work under tight timelines and pressure
• Meticulous with an eye for details
• Ability to work independently and as member of a team.
• Enthusiastic and energetic in getting things done.

Working Experience:

• 1 to 2 years relevant work experience

Professional Qualifications:

• Certificates on project management preferred

Education:

• Degree in Business, Insurance, Project Management or related field preferred

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job ID 24050296

Please refer the Job description for details