Distribution Service Technician

at  Severn Trent

Helô! We’re Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.
Employing over 130 people, we’re a local company based in Wrexham and Powys and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it, we are proud to take care of one of life’s essentials.
We are passionate about ensuring the future well-being of generations in our region, and within Wales as a whole, and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
Working within our reactive Customer Network Operations Department You get the chance to join the Distribution Service Delivery team as a County Distribution Service Technician, where you will be responsible for the operation and maintenance of Hafren Dyfrdwy’s Underground Network Infrastructure.
You will be involved in a number of daily tasks set to aid the inspection, improvement and repair of our assets, such as; routine maintenance on key equipment, mains cleansing & flushing, disinfection of mains, tracing mains & apparatus and identifying contamination risks.
You will also possess great communication skills as you’ll be responding to and resolving any issues raised by a customer or member of the public and first point of contact, furthermore, you’ll be also be communicating with different departments within the business and working with our contract partners
Throughout your time within this amazing team you’ll be dedicated to providing the best possible service of potable drinking water to our customers and you’ll follow the Distribution vision Statement: “Great people working in a safe, Proactive operation and maintenance Organisation. Delivering excellent customer service at least cost.”
So if you love putting the needs of our customers first and don’t mind getting out and about in all weathers, then please read on!

Your key accountabilities in helping us will be:

• To understand and play an important role in the delivery of the sections ODI’s and to ensure you are effectively deployed throughout the working day and keep your Supervisor / Team Leader, up to speed with any activity.
• To work to and improve safe systems of work and review working practices, methods and procedures, notify team leader / supervisor of any required alterations to procedures. You will also Constantly strive to make improvements to the section with ideas being shared with Network Operations Management.
• You will actively participate in any special project assigned to the department, such as, hard flushing and essentially any maintenance project of the Network system and Actively engage with the leakage investigations at any level and deploy any data loggers, flow or pressure management technology
• You’ll perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads & Street Works Act) and environmental
• The role will undertake the full range of duties involved in delivering an effective leakage detection service, this will include DMA (District Metered Area) Ownership and validation under DMA Improvements. Trial and monitor and report on new technology and working methods with a view to implement across the business with appropriate training and support
• Please note this role involved indoor and outdoor work in all weathers, you will need a full UK driving Licence as you will be required to travel to depots/ bases. Furthermore, as part of this role you will also be part of a rolling 7-week shift pattern (24/7, 365)

Your key accountabilities in helping us will be:

• To understand and play an important role in the delivery of the sections ODI’s and to ensure you are effectively deployed throughout the working day and keep your Supervisor / Team Leader, up to speed with any activity.
• To work to and improve safe systems of work and review working practices, methods and procedures, notify team leader / supervisor of any required alterations to procedures. You will also Constantly strive to make improvements to the section with ideas being shared with Network Operations Management.
• You will actively participate in any special project assigned to the department, such as, hard flushing and essentially any maintenance project of the Network system and Actively engage with the leakage investigations at any level and deploy any data loggers, flow or pressure management technology
• You’ll perform the duties of the role in compliance with statutory or regulatory standards, e.g. – hygiene, NRSWA (New Roads & Street Works Act) and environmental
• The role will undertake the full range of duties involved in delivering an effective leakage detection service, this will include DMA (District Metered Area) Ownership and validation under DMA Improvements. Trial and monitor and report on new technology and working methods with a view to implement across the business with appropriate training and support
• Please note this role involved indoor and outdoor work in all weathers, you will need a full UK driving Licence as you will be required to travel to depots/ bases. Furthermore, as part of this role you will also be part of a rolling 7-week shift pattern (24/7, 365).