District Director of Operations

at  Brookdale Corporate

VOTED BY NEWSWEEK IN 2024 AS ONE OF AMERICA’S GREATEST WORKPLACES FOR DIVERSITY

Make Lives Better Including Your Own.
If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.

Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:

• Tuition Reimbursement
• Pet Insurance
• Adoption Reimbursement Benefits
• Variety of Associate Discounts

This is an incentive based position, which may include bonuses, incentive or commission plans.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.
To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Responsibilities:

Responsible for developing and providing short-term tactical direction and oversight. Develops short-term improvements impacting an area. Directs the overall operations of an assigned group of communities within a geographic region. Oversees a revenue of $20-60 Million.

• Develops long-range objectives and strategies for each community within the region.
• Develops annual operating budget, including census, payroll, staffing and capital forecasts. Monitors and assesses compliance with financial forecasts, productivity and goal achievement. Determines areas needing cost reduction and program improvement and implements changes as needed through the Executive Directors at each community.
• Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas. Enhances appropriate communication between the communities and the divisional/corporate offices.
• Works with community management to implement sales and marketing activities and strategies to maximize occupancy.
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards. Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed.
• Evaluates, monitors, and enhances public relations efforts at each community.
• Assists all regional offices with preparation for state survey and licensing.
• Assures that all regional communities conform to qualitative and quantitative operating standards.
• Directly supervises and evaluates performance of Executive Directors within region. Updates, trains, and coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth.
• Influences change in a positive manner within the assisted living industry through involvement with trade associations, regulatory agencies, and state executive and legislative officials.
• Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Qualifications:

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Healthcare, Gerontology, Business or other related field required. Minimum of seven to ten years experience in Operations, Marketing, Financial Planning and Human Resources Management in a management role; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, AND OTHER SPECIAL REQUIREMENTS

Frequent car travel requires the incumbent to possess and maintain a valid driver’s license. Ability to work some evenings/weekends and travel frequently by air or car.

KNOWLEDGE AND SKILLS

Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and /or departments with full responsibility for operational results. High degree of accuracy in all assignments, ability to work independently and manage time effectively. Must understand the older adult market. High degree of initiative and creativity, good judgment, excellent oral and written communication skills and the ability to motivate. Ability to operate personal computers and related software.

THE DISTRICT DIRECTOR OF OPERATIONS WILL OVERSEE 11 BROOKDALE SENIOR LIVING COMMUNITIES IN ARKANSAS, KANSAS AND MISSOURI. THIS ROLE SUPPORTS SUCCESSFUL OPERATIONAL OUTCOMES, STRONG OCCUPANCY AND HIGH RESIDENT SATISFACTION FOR BROOKDALE ASSISTED LIVING AND MEMORY CARE COMMUNITIES.

Prior multi-site operations experience is required and senior living or healthcare services industry experience is strongly preferred.

Responsible for developing and providing short-term tactical direction and oversight. Develops short-term improvements impacting an area. Directs the overall operations of an assigned group of communities within a geographic region. Oversees a revenue of $20-60 Million.

• Develops long-range objectives and strategies for each community within the region.
• Develops annual operating budget, including census, payroll, staffing and capital forecasts. Monitors and assesses compliance with financial forecasts, productivity and goal achievement. Determines areas needing cost reduction and program improvement and implements changes as needed through the Executive Directors at each community.
• Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas. Enhances appropriate communication between the communities and the divisional/corporate offices.
• Works with community management to implement sales and marketing activities and strategies to maximize occupancy.
• Assures that resident services reflect the highest quality in conformance with federal and state law and company standards. Enhances the quality of resident care by working with the functional team members in nursing, life enrichment, dining services, housekeeping and maintenance as needed.
• Evaluates, monitors, and enhances public relations efforts at each community.
• Assists all regional offices with preparation for state survey and licensing.
• Assures that all regional communities conform to qualitative and quantitative operating standards.
• Directly supervises and evaluates performance of Executive Directors within region. Updates, trains, and coaches staff as necessary to maintain high standards of quality care, financial accountability and business growth.
• Influences change in a positive manner within the assisted living industry through involvement with trade associations, regulatory agencies, and state executive and legislative officials.
• Partners with regional and community operations teams to oversee the overall health and safety program and practices for the region and maintain a safe environment for the residents, associates and families