District Manager

at  DND groups inc

DND Groups is a privately held franchise management company and home to more than 62 quick services restaurants nationwide. Proudly representing 5 internationally recognised brands; Dairy Queen, Noodles & Co., Paris Baguette, Taco Johns, and Zaxby’s. DND Groups was recently named one of the Top 200 Restaurant Groups by Nation’s Restaurant. As a team we are eager to bring aboard growth minded district manager to over see our Western Oregon territory.

QUALIFICATIONS

• Minimum of five to seven years of restaurant management experience required, QSR experience strongly preferred.
• High School diploma or equivalent required. Must be able to manage and provide leadership to multiple locations assigned by the owner.
• Must have a sense of urgency and the ability to motivate others to perform. Proven track record in management of COGS and labor.
• Qualified candidates must have excellent customer service and employee relation skills.
• Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Must be able to perform all functions required of any job in the restaurant; travel to various meetings/seminars as called for by the ownership group. Interact with the public and co-workers constantly during shifts.
• Must have the ability to work with various people, ages, circumstances and be called upon to meet the highest values and standards. Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time. Ability to lift up to 50 pounds.
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.

• Oversee and manage areas of each restaurant and make final decisions on matters of importance.
• Manage each restaurant’s P&L to optimise manageable profit, control COGS, Labor, and Control labels (semi-fixed expenses).
• Ensure guest service in all areas in each restaurant meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained in each restaurant.
• Organize and implement local restaurant marketing in each restaurant as well as regional and national marketing promotions to increase restaurant sales.
• Staff, train and develop restaurant general managers through orientation, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Expected to exercise good judgment in decision-making and reporting issues to the Director of Operations.
• Responsible for hiring and terminating all management staffing within all state/federal guidelines.
• As needed support the development of new stores.