District Manager

at  Surmesur

WHO ARE WE

Step into a world where style meets innovation at Surmesur, where we’re not just about suits — we’re about crafting the “Wow” effect! Our mission? To tailor experiences as unique as our clientele, empowering them to become their best selves through timeless style.
We are currently seeking a dynamic and experienced District Manager to oversee our locations in the Greater Toronto Area (Toronto & Mississauga). Our District Manager will be responsible for driving our standards of excellence in showroom operations and customer experience. This individual will have to achieve business goals across multiple showrooms. This role requires a leader with strong management skills, strategic thinking, and a proven track record in multi-unit management.
If you have a flair for fashion and a passion for unparalleled service, we want to meet you! Join us at Surmesur, where every day brings opportunities to grow, inspire, and redefine elegance.
Ready to make a statement?

WHAT WE NEED

Working under the Sales Director, the District Manager’s key responsibilities will be:

Leadership & Team Management

• Lead, mentor and motivate different teams through clear communication to achieve their goals.
• Foster a positive and productive work environment across all locations.
• Conduct hiring interviews and support employees during their onboarding.
• Conduct performance assessments and provide actionable feedback for continuous improvement.
• Conduct monthly 1 on 1 with the individual of your teams.
• Resolve conflicts and handle any issues that arise within the district promptly and effectively.
• Be the resource person for the team for all questions.
• Plan and create meetings with your teams.

Sales management

• Develop and implement strategies to achieve monthly sales target and improve client experience.
• Monitor performance across all locations of the district.
• Work with the Sales Director and the Head Office to develop sales initiatives.
• Build and maintain strong relationships with internal and external partners.
• Participate in annual management meetings.
• Provide sales coaching to all teams.

Operational excellence

• Ensure smooth overall day-to-day store operations.
• Ensure daily communication with our suppliers.
• Ensure all shops comply with company policies and procedures.
• Implement effective inventory management strategies.
• Manage schedules efficiently to ensure optimal staffing

Networking

• Foster relationships with local business communities and chambers of commerce.
• Participate in community events and initiatives to boost brand visibility.
• Develop partnership and sponsorship.
• Organize in-store events.

Customer experience

• Exceed client expectations through “made-to-measure” customer service.
• Provide expert guidance on style, fashion, fabric, and fit.
• Assist clients during the fitting process.
• Resolve customer complaints.
• Develop and maintain strong relationships with our clientele.

POSITION REQUIREMENTS

• A valid Canadian driver’s licence.
• Ability to move between our GTA stores (Mississauga, Toronto).
• Experience managing and developing a district.
• Experience in developing and supporting teams.
• Team-oriented and a willingness to share goals and knowledge.
• Strong sales skills and a track record in the fashion industry.
• A proactive approach with a drive to exceed expectations.
• Strong verbal and written communication skills.
• Excellent communication abilities.
• Effective time management and organizational skills.
• Experience in customer service, preferably in retail (a plus).
• Knowledge of men’s fashion or made-to-measure garments (a plus).
• Proficiency with Google Suite (a plus).

Please refer the Job description for details